Deployment Specialist - Gramercy

Bellwether Technology Corporation; Gramercy (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid vacation, sick leave, and holi‑</

Certification and mileage reimburse‑

Professional development opportunities

Job summary

Bellwether Technology Corporation in Gramercy, LA, seeks an IT Support Technician to deploy, configure, and troubleshoot laptops, desktops, tablets, and mobile devices in office and plant-floor environments.

You'll support industrial equipment, manage Windows 10/11, Office 365, and SAP access, and maintain deployment docs while following safety and security procedures. TWIC card required; travel between sites may be needed.

Qualifications

• 1–2 years IT support or helpdesk experience required.
• TWIC card or ability to obtain one prior to employment.
• Knowledge of Windows OS, TCP/IP, and Microsoft 365.
• Ability to lift 50 lbs and work in industrial environments with PPE.
• Strong customer service and communication skills.

Responsibilities

• Deploy, configure, and troubleshoot laptops, desktops, tablets, and mobile devices.
• Install and maintain industrial workstation setups (rugged devices, SAP terminals, Wi-Fi units).
• Perform hardware imaging using standard deployment tools (Autopilot/Intune, Meraki MDM).
• Assist with network equipment staging (Meraki switches, APs, MX firewalls).
• Work safely in refinery, warehouse, production lines, and outdoor facilities.
• Support field network devices, mounted access points, and remote site communications.

Skills

Customer service

Professional communication

Team collaboration

Safety compliance

Education

CompTIA A+

CompTIA Network+

Associate degree in IT

Tools

Intune

Meraki MDM

SAP terminal support

VPN troubleshooting

Windows 10/11

Microsoft 365

Job description

The Opportunity

Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a “Top Workplace” by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as it’s based on feedback from our own team.

The Ideal Candidate

The ideal candidate has strong foundational IT skills, professional communication, and the ability to work safely and efficiently in high-compliance industrial facilities. The role includes support for both office and plant-floor devices, mobile equipment, and network-connected systems. A TWIC card is required for site access at our Gramercy facility

Your Daily Impact

• Deploy, configure, and troubleshoot laptops, desktops, thin clients, tablets, scanners, and mobile devices.
• Install and maintain industrial workstation setups (rugged devices, SAP terminals, Wi-Fi units, VoIP phones).
• Perform hardware imaging using standard deployment tools (Autopilot/Intune, Meraki MDM, etc.).
• Assist with network equipment staging (Meraki switches, APs, MX firewalls) under supervision.
• Work safely in operational areas including refinery, warehouse, production lines, and outdoor facilities.
• Support field network devices, mounted access points, and remote site communications (including Starlink/SAP VPN devices).
• Assist instrumentation, operations, and maintenance teams with IT-related issues affecting plant systems.
• Maintain deployment documentation, asset tracking, and ticketing updates in ITSM platform.
• Follow all IT policies, cybersecurity practices, and change management procedures.
• Ensure compliance with safety procedures, PPE requirements, and TWIC regulations for secured areas.
• Provide Level 1 technical support for Windows 10/11, Microsoft O365, Teams, SharePoint, and SAP access.
• Troubleshoot application, device, printing, and connectivity issues.
• Support user onboarding/offboarding (account creation, access provisioning, device setup).

Measuring Your Success

• Consistently resolve incidents within agreed-upon service levels.
• Maintain accurate and timely updates in the ticketing system.
• Provide excellent customer service that earns positive client feedback.
• Contribute to team collaboration and uphold Bellwether’s service delivery standards.

Beneficial Knowledge

• Experience in manufacturing, refinery, mining, or heavy-industrial operations (Mix of office and industrial field environments (refinery, warehouse, docks, and outdoor areas) PPE required in certain work zones (hard hat, safety glasses, FR clothing, steel-toe boots).
• Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting.
• CompTIA A+, Network+, or similar certifications.
• Valid driver’s license for travel between sites.

Requirements

• TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.
• 1–2 years of IT support or helpdesk experience (or equivalent technical certifications/education).
• Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite.
• Ability to lift 50 lbs, work on ladders, and move computer equipment safely.
• Willingness to work in industrial plant environments (heat, noise, PPE zones).
• Strong customer service and communication skills.

Compensation & Benefits

• Competitive salary and performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, sick leave, and holidays
• Certification and mileage reimbursement
• Professional development opportunities and company-sponsored events
• Friendly, business-casual work environment

Additional Information

This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.

Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.