Deployment Engineer (Field Operations)
Epoch Biodesign
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Job summary
Qualifications
- 2+ years in a technical support, electrical, or IT troubleshooting role.
- Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus.
- Ability to multitask and remain calm under pressure.
Responsibilities
- Provide end-to-end guidance and troubleshooting for battery installations.
- Identify field issue trends and flag high impact issues.
- Create and maintain troubleshooting aid and hardware defect logs.
Skills
Education
Tools
Job description
Austin
Full time
On-site
Deployments
Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future.
Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money.
Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.
As our Deployment Operations Engineer [Field Operations], you are the technical expert and central lifeline for our field crews. You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful. This is not a typical support role. You’ll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack. This role offers a unique opportunity to develop a 360-degree view of our technology. You’ll gain real-world expertise in hardware, software, and field operations, all while contributing directly to the improvement of our product and deployment playbooks. This role is best suited for a tech-savvy experienced electrician who enjoys solving complex problems in real-time or for a fast-learning generalist that can flex into any scope and excel. Over time, this position could grow into potential field leadership, operations, or engineering roles.
What You'll Do
Typical week: ~75% of your time live-supporting field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams.
Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions.
Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams.
Work closely with Member Experience to ensure the best possible experience for our members.
Create and maintain troubleshooting aid and hardware defect logs.
Create, track, and close service tickets through Jira or Odoo.
You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures.
What You'll Bring
2+ years in a technical support, electrical, or IT troubleshooting role.
Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required.
Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
4-year degree or equivalent electrical experience.
Strong communication and organization skills – bilingual is a plus but not required.
Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience.
Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements.
Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions.
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
Tech savvy, with a knack for quickly mastering new tools and systems.
Team player motivated by the mission who always puts the company’s best interests first.
This role is critical to ensuring seamless operations and high customer satisfaction. If you’re highly organized, process-driven, and eager to improve and scale deployment operations, we’d love to hear from you!
We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:
In-Person Only: We work full-time in the office. No hybrid. No remote.
Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules.
Move Fast: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own.
Own the Outcome: Take full responsibility. Deliver results. No excuses.
Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
Be Decisive: Drive clarity. Make bold calls with imperfect info.
Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.
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