Deployed Customer Engineer

Couchbase; Santa Clara (CA); Remote; USD 130,000 - 152,000; Full time

Benefits offered by this job

Time off

Wellness benefits

Retirement plan

Career growth

Flexible work

Job summary

Couchbase is seeking a Deployed Customer Engineer to act as the technical bridge between engineering excellence and customers’ ambitious goals. You will build production-grade code, design high-performance database architectures, and ensure our platform powers mission-critical, AI-driven applications.

You will implement integrations, configure Couchbase Server, Capella, and Mobile products to optimize latency and reliability, and collaborate with customer teams to realize rapid time-to-value

Qualifications

• 5+ years in Software Engineering, Site Reliability Engineering, or Technical Consulting.
• Track record deploying large-scale distributed databases or data-intensive applications.
• Deep understanding of NoSQL, distributed systems, and SQL-based query languages (N1QL).
• Ability to explain complex technical trade-offs to developers and executive stakeholders.

Responsibilities

• Write clean, scalable code for integrations, APIs, and data models that connect Couchbase with customer ecosystems.
• Configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize latency, throughput, and reliability.
• Build advanced data architectures, including Vector Search and Retrieval-Augmented Generation patterns for modern AI applications.
• Partner with customer development teams, participate in sprints and code reviews, and troubleshoot complex distributed system issues.
• Translate business requirements into technical milestones, ensuring rapid time-to-value.
• Provide product feedback to core engineering and align with Solution Engineers for expansion opportunities.

Skills

Polyglot Developer

Database Native

Consultative Mindset

Operational Agility

Job description

Location

• Remote US (Global travel as required)

Reports to

• Tech Health Lead

Role Overview

As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You will build production‑grade code, design high‑performance database architectures, and ensure our platform powers mission‑critical, AI‑driven applications.

Key Responsibilities

• Technical Implementation & Development – write clean, scalable code for integrations, APIs, and data models that connect Couchbase with customer ecosystems.
• Product Configuration – configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize latency, throughput, and reliability.
• Architecture Design – build advanced data architectures, including Vector Search and Retrieval‑Augmented Generation patterns for modern AI applications.
• Customer Integration & Success – partner with customer development teams, participate in sprints and code reviews, and troubleshoot complex distributed system issues.
• Value Realization – translate business requirements into technical milestones, ensuring rapid time‑to‑value.
• Cross‑Functional Collaboration – provide product feedback to core engineering teams and align with Solution Engineers to identify expansion opportunities.

Skills & Abilities

• Polyglot Developer: proficiency in at least two major languages (Java, Python, Go, Node.js, or C#).
• Database Native: deep understanding of NoSQL, distributed systems, and SQL‑based query languages (N1QL).
• Consultative Mindset: explain complex technical trade‑offs to developers and executive stakeholders.
• Operational Agility: comfortable with AWS, Azure, GCP, Kubernetes/OpenShift, and networking (VPC, DNS, load balancing, security).

Desired Qualifications

• 5+ years in Software Engineering, Site Reliability Engineering, or Technical Consulting.
• Track record of deploying large‑scale distributed databases or data‑intensive applications.
• Alignment with Couchbase Values: drive to solve hard problems and exhibit empathy as a customer partner.

Success Metrics (12–18 months)

• Deployment Velocity – reduce average time from kickoff to production “Go‑Live.”
• Technical Health – achieve high performance‑to‑cost ratios and zero churn due to technical blockers.
• Community Impact – contribute reusable code samples, connectors, utilities, or documentation to the Couchbase ecosystem.
• Expansion – validate at least two new use cases within assigned strategic accounts.

Compensation

• Base pay range: $130,000 – $152,000 USD (not the sole component of total rewards).

Diversity & Inclusion

We actively encourage applications from individuals of all backgrounds, including women, people of color, LGBTQIA+ professionals, veterans, and persons with disabilities. If you meet many but not all requirements, we still encourage you to apply.

Benefits

• Generous time‑off program and paid sick and parental leave.
• Wellness benefits: medical, dental, vision, life insurance, and employee assistance.
• Financial planning: retirement program and business travel insurance.
• Career growth opportunities and a supportive work environment.
• Flexible work options and comfortable office/WFH setups.

Equal Opportunity Statement

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.