Departmental IT Manager

Mecklenburg County; Charlotte (NC); On-site; USD 95,000 - 140,000; Full time

Job summary

Mecklenburg County is seeking an HR Departmental IT Manager to own and optimize enterprise Human Capital Management systems, including PeopleSoft, Cornerstone, HR Acuity, and ServiceNow. You will partner with HR, Payroll, Finance, and IT leaders to deliver scalable, data‑driven solutions and maintain data integrity across the employee lifecycle.

The role oversees system development, integration, capacity planning, training, and support, taking ownership of major business processes and driving

Qualifications

• Minimum six years of progressively responsible technical systems experience; including one year of supervisory experience.
• Bachelor's degree in Information Technology or Computer Science.
• Combination of relevant education and relevant experience accepted: Yes.
• Requires a valid North Carolina or South Carolina Driver's License.
• Requires County Driving Privileges.
• Strong PeopleSoft HCM and benefits administration knowledge.
• Proficiency in complex PeopleSoft query creation.
• Gathering and analyzing requirements.
• Understanding of file transfer methodologies (SFTP, API).
• Business Intelligence.

Responsibilities

• Design, develop, code, test, debug, and/or customize IT solutions for department-based solutions.
• Apply Agile techniques to address system requirements and evolving environments.
• Provide day-to-day technical support to employees for hardware and software.
• Respond to problems; troubleshoot and escalate as needed.
• Provide timely resolution of users’ problems and inquiries.
• Assist in hardware and software evaluation and upgrades to IT infrastructure.
• Lead end-to-end implementation and rollout of new HCM features and tax updates.
• Translate complex business requirements into functional designs and HR workflows.
• Ensure data integrity and privacy across HR systems.

Skills

Advanced SQL

Troubleshooting

Solution design

Education

Bachelor's degree in Information Technology or Computer Science

Tools

PeopleSoft HCM

HRIS knowledge

Job description

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

POSITION SUMMARY

The HR Departmental IT Manager is responsible for the functional ownership, configuration, optimization, and day-to-day support of the enterprise Human Capital Management systems (PeopleSoft, Cornerstone, HR Acuity, and ServiceNow). This role bridges the gap between HR strategy and technical execution, partnering with HR, Payroll, Finance, and IT leaders to deliver scalable solutions and ensure data integrity across the entire employee lifecycle.

The Departmental IT Manager oversees the planning, research, and analysis of systems development, technology integration, capacity planning, data administration, training, and technical support for Human Resources. This position is responsible for identifying goals and targets, drafting policies and procedures, providing oversight to implementation plans, serving as a liaison, taking ownership of a major business process, and ensuring collaboration.

ESSENTIAL FUNCTIONS

• Design, develop, code, test, debug, and/or customize information technology (IT) solutions for department-based solutions
• Apply best practices and advanced methodologies, including Agile techniques, to address and review system requirements, business processes, changing development and technology environments
• Responsible for providing day-to-day technical support to employees for a range of hardware and software-related system
• Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
• Provide effective and timely resolution of users’ problems, queries, or complaints
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure

MINIMUM QUALIFICATIONS

Experience:

Minimum six years of progressively responsible technical systems experience; including one year of supervisory experience or completion of an approved supervisory training program.

Education:

Bachelor's degree in Information Technology or Computer Science

Combination of relevant education and relevant experience accepted:

Yes

Licenses and Certifications

• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges

PREFERRED QUALIFICATIONS

• Strong PeopleSoft HCM and benefits administration knowledge
• Proficiency in complex PeopleSoft query creation
• Gathering and analyzing requirements
• Understanding of file transfer methodologies (SFTP, API)
• Business Intelligence

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of

• Current database development technologies, trends, and methodologies
• Common and advanced software engineering design patterns
• Training techniques
• Assigned governmental functions (Human Resources)

Skills

• Advanced SQL proficiency
• Excellent troubleshooting abilities
• Design solutions for business IT needs in one or more functional areas

Abilities

System Administration & Configuration:

• Oversee the configuration, maintenance, and continuous improvement of HCM modules (Core HR, Benefits Administration, Workforce Administration, Position Management, Payroll).
• Manage security profiles, role-based access controls, workflow approvals, and data privacy compliance.

Process Optimization & Project Delivery:

• Lead end-to-end implementation and rollout of new HCM features, system upgrades, and yearly tax updates.
• Translate complex business requirements into efficient functional designs, testing scenarios, and streamlined HR workflows.

Data Management & Analytics:

• Ensure high standards of data integrity, auditing regular inputs, and troubleshooting complex data or integration errors.

Cross-Functional Collaboration & Support:

• Act as the primary subject matter expert and tier-2/3 escalation point for system incidents and complex break-fix issues.
• Provide training to HR staff, leaders, and power users on key system functionality.

Management

• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
• Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
• Leading Through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS

• Advanced proficiency in various computer applications
• Expert level knowledge in SQL (Oracle Preferred)

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.