Departmental Analyst 9-P11

State of Michigan; Lansing (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

State of Michigan is seeking Departmental Analysts to analyze complaints under the Occupational Code, the Skilled Trades Regulation Act, the Elevator Licensing Act, and related regulations. You will apply licensing provisions to consumer and local government complaints about construction work and conduct compliance conferences to resolve issues.

This role uses analytics to perform a range of complaint resolution tasks and to prepare and update procedures in line with statutes and rules.

Qualifications

• Bachelor's degree in any major is required.
• No specific type or amount of professional experience is required for Departmental Analyst 9.
• Two years of professional experience, including one year at the intermediate (10) level for Departmental Analyst 11/P11.
• Educational substitution: high school + two years of active-duty service may substitute for education.

Responsibilities

• Analyze complaints under multiple licensing acts and codes.
• Conduct compliance conferences to resolve issues with enforcement agencies.
• Apply analytics to complaint resolutions and update procedures per statutes and rules.

Skills

Analytics

Education

Bachelor's degree in any major

High school diploma + two years active-duty service (E‑6) substitute

Job description

Job Description

These positions function as an analyst for complaints submitted under the authority of the Occupational Code, the Skilled Trades Regulation Act, the Elevator Licensing Act, the Elevator Safety Board, and all associated administrative rules and codes. These positions apply licensing law provisions to consumer and local governmental enforcing agency complaints relative to construction work performed on residential and commercial structures. These positions are responsible for conducting compliance conferences to resolve issues. In conjunction with the section’s Regulation Agents, these positions perform a variety of complaint resolution assignments by applying analytics; and prepares and update procedures in accordance with statutes and rules.

• If you previously applied for this position, you don't need to reapply*

Our culture is driven by excellent customer service, continuous improvement, metrics, employee development and diversity and inclusion.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out.

Required Education And Experience

Education for Departmental Analyst 9-P11

Possession of a bachelor's degree in any major.

Experience For Departmental Analyst 9-P11

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Alternate Education And Experience

Departmental Analyst 9 - 12

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Additional Requirements And Information

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalAnalyst.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.