Department Technician I/II-Human Resources (Substitute Support)

Poudre School District; Fort Collins (CO); On-site; USD 28,502 - 39,950; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Short and long term disability

Access to employee walk-in clinic

Job summary

Poudre School District is looking for an administrative support professional focused on delivering high-quality customer service to applicants, employees, and retirees. The role involves managing the Substitute Program and providing technical support, clerical assistance, and coordination for onboarding. Required qualifications include a high school diploma, relevant administrative experience, and strong communication skills. This role includes benefits such as health and dental insurance, as well as a retirement plan.

Qualifications

• High school diploma or equivalent required.
• Two years administrative office experience preferred, ideally in Human Resources.
• Strong communication and customer service skills necessary.

Responsibilities

• Support district's substitute system and assist with hiring and onboarding.
• Provide exceptional guest service via phone, email, and in-person.
• Maintain and update classifications, locations, and pay rates in system.

Skills

Customer service skills

Administrative support

Communication skills

Technical system support

Education

High school diploma or equivalent

Associate's degree or higher in human resources or related field

Two years of administrative office experience

Tools

SmartFind Express

Business Plus (HRIS)

Job description

Position Close Date

This position will close on the Poudre School District job board on April 30, 2026.

Pay Range

• Tech I: $20.69–$23.17/hr, based on qualifications and experience
• Tech II: $25.89–$29.00/hr, based on qualifications and experience

Hours/Work Calendar

Hours/day: 8

Work calendar days: 260 days per year

Duration of position: Ongoing

Benefits

Health insurance, dental insurance, life insurance, PERA retirement, paid time off, short and long term disability, access to employee walk-in clinic, as well as other optional benefit elections.

Summary

Responsible for providing high-quality customer service to a high volume of applicants, employees, substitutes, and retirees of Poudre School District. Supports the district's Substitute Program and Human Resources Department through technical system support, clerical assistance, and coordination of substitute onboarding, licensure tracking, and events.

Job Tasks

• Support the district's substitute system (SmartFind Express) by assisting with the placement of licensed and classified substitutes. Provide support with hiring, onboarding, offboarding, licensure tracking, and coordination of long-term substitute assignments. Assist with substitute hiring events, orientations, town halls, and appreciation events.
• Provide high-volume support via phone, email, and in-person support with exceptional guest service. Act as a resource for schools, substitutes, contracted agencies, and employees regarding system use, absence reporting, and subbing inquiries.
• Participate in the substitute support team by attending meetings, conducting site visits, and assisting with data tracking and reporting.
• Maintain and update classifications, locations, school calendars, sub pay rates, and absence reason codes in SmartFind and Business Plus (HRIS). Process weekly invoices for contracted substitute agencies and non-staff account provisioning.
• Provide back-up support for HR front desk operations, including staffing support, I‑9 processing, fingerprint/background checks, and ID badge assistance.
• Perform other duties as assigned.

Education, Experience, and Licenses Required

• High school diploma or equivalent
• Two years or more of administrative office experience or related experience, preferably in Human Resources
• Equivalent combination of education and experience acceptable
• Associate's degree or higher in human resources, business administration, communications or related field
• Four years or more of administrative office experience in Human Resources or K‑12 school setting

Contact

Questions regarding this posting can be directed to [e-mail].