Department Support Representative

Capital Health (US); Pennington (NJ); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Paid Time-Off Program

Job summary

Capital Health is seeking an administrative support professional to perform a range of duties that keep multiple departments running smoothly. You will greet patients, verify information, schedule tests, and manage schedules and documentation within the EMR system.

The role requires at least a high school diploma and one year of related experience, with transcriptionist experience preferred. Strong customer service and organizational skills are essential, along with basic computer literacy.

Qualifications

• High school diploma or GED required.
• One year of related experience; transcriptionist experience preferred.
• Excellent customer service, communication, interpersonal, and organizational skills.
• Detail oriented; ability to spot data inconsistencies; good English language.
• Basic computer skills.

Responsibilities

• Receives electronic diagnostic testing interpretations and ensures proper formatting and placement in the system within departmental timeframes.
• Monitors patient flow by greeting and checking in patients, verifying scripts and information needed for testing, and facilitating corrections if needed.
• Schedules and confirms appointments to maintain department flow; reschedules patients as needed.
• Prepares and prints daily department schedules and medication reconciliation.
• If cardiology, makes twice-daily rounds to check/transfer studies on EKG machines and monitors event monitors.
• Gathers data for corporate compliance.
• Orders, receives, distributes supplies and coordinates housekeeping/linen needs; manages dietary supplies for patients.
• Verifies diagnosis codes and enters CPT, diagnosis, and supervising physician in EMR.
• Ensures patient identification and demographics are kept secure at all times.
• Monitors department supply inventory and orders supplies as necessary.
• Performs other duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Data accuracy

English proficiency

Education

High school diploma or GED

Tools

EMR software

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range

$18.21 - $22.74

Scheduled Weekly Hours

40

Position Overview

SUMMARY (Basic Purpose of the Job)

Performs administrative activities within established guidelines to support multiple department operations. Coordinates workflow to support and ensure smooth operation within multiple departments.

Education

MINIMUM REQUIREMENTS

High school diploma or GED.

Experience

One year of related experience. Transcriptionist experience preferred

Knowledge and Skills

Excellent customer service, communication, interpersonal, and organizational skills. Detail oriented. Ability to spot inconsistencies in data. Good understanding of English language. Excellent time management skills and ability to meet deadlines.

Special Training

Basic computer skills.

Usual Work Day

8 Hours

Reporting Relationships

Does this position formally supervise employees? No

Essential Functions

• Receives electronic diagnostic testing interpretations, including addendums from physicians and assures they are formatted and placed in the correct system within departmental timeframes.
• Monitors patient flow by greeting and checking in patients, verifying accurate scripts and information needed for testing and facilitates corrections if needed.
• Schedules and confirms appointments as needed to maintain department flow. Reschedules patients as needed.
• Prepares and prints daily department schedules and medication reconciliation.
• If supporting cardiology department, makes twice-daily hospital rounds to check/transfer studies on EKG machines as needed, and monitors event monitors on floors.
• Completes data gathering for corporate compliance.
• Orders, receives, picks up and distributes supplies, manages dietary supplies for patients and coordinates housekeeping/linen needs.
• Verifies appropriate diagnosis code, places claims in EMR entering CPT, diagnosis and supervising physician.
• Ensures that all patient identification or demographic information is secure at all times.
• Monitors department(s) supply inventory and orders supplies as necessary.
• Performs other duties as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Pinching/fine motor activities

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation

Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter

This Position Is Eligible For The Following Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.