Department Supervisor (Route Drivers)

Element Materials Technology; Northcrest (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

Element Materials Technology Fort Wayne is seeking a Department Supervisor/Route Coordinator to lead a team of field technicians and manage daily route planning, vehicle fleet, and testing supplies. The role ensures samples are collected and returned to the laboratory on time, while handling client samples on route as needed.

We value strong communication, safety adherence, and independent decision making in a fast-paced field service environment.

Qualifications

• HS diploma or GED is required.
• Experience in a laboratory setting is a plus.
• Candidates must have their own means of transportation to commute to the laboratory.

Responsibilities

• Adhere to, support and follow all Element safety guidelines
• Daily/weekly route planning for field technicians
• Ensure customer satisfaction through daily interaction with field technicians and execution of operational job
• Understand customer needs in order to translate and deliver desired customer result
• Project management, employee development, discipline, other transactional duties associated with this role

Skills

Route planning

Team leadership

Customer communication

Safety compliance

Laboratory environment

Independent decision making

MS Office proficiency

Education

HS diploma or GED

Tools

MS Office (Word, Excel)

Job description

Department Supervisor (Route Drivers)

Job Location: US-IN-Fort Wayne

Overview

Element Materials Technology Fort Wayne has an opportunity for a Field Services Department Supervisor/Route Coordinator. The Department Supervisor is a key member of the field services department and is responsible for daily route planning as well as management of the fleet vehicles, warehouse, and testing supplies. The Department Supervisor leads a team of at least 8 field technicians and is directly responsible for ensuring that samples are collected and returned to the laboratory on time. In addition to route planning and staff supervision, the Department Supervisor must be able to properly collect and handle client samples when field service needs require on route assistance with sample pickup or collection. Lastly, the Department Supervisor will routinely field calls and emails from internal and external customers.

Responsibilities

• Adhere to, support and follow all Element safety guidelines
• Daily/weekly route planning for field technicians
• Ensure customer satisfaction through daily interaction with field technicians and execution of operational job
• Understand customer needs in order to translate and deliver desired customer result
• Project management, employee development, discipline, other transactional duties associated with this role

Skills / Qualifications

• Strong computer skills, including proficiency in word processing and spreadsheet software
• Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
• Ability to work primarily alone and make independent decisions during the course of the work day
• Proven and recognized ability to provide accurate and timely status reports to internal and external customers
• Excellent communication skills and telephone etiquette
• HS diploma or GED certificate required. College or vocational school coursework preferred.
• Experience in laboratory setting is a plus
• Candidates must possess their own means of transportation to commute to and from the laboratory. Company vehicles must be left onsite after hours

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.