Department Supervisor (Route Drivers)

Element Materials Technology; Fort Wayne (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Element Materials Technology Fort Wayne is seeking a Field Services Department Supervisor/Route Coordinator to lead a team of field technicians, plan daily routes, manage fleet, warehouse, and testing supplies, and ensure samples are collected and returned to the lab on time.

The role requires strong organizational and communication skills, the ability to lift up to 50 lbs, work independently, and coordinate with internal and external customers. Laboratory experience is a plus.

Qualifications

• HS diploma or GED required; college or vocational coursework preferred.
• Strong computer and data/reporting skills.
• Ability to lift up to 50 lbs and stand for long periods.
• Own transportation to commute to the laboratory.
• Experience in a laboratory setting is a plus.
• Excellent communication and telephone etiquette.

Responsibilities

• Adhere to Element safety guidelines.
• Daily/weekly route planning for field technicians.
• Ensure customer satisfaction through daily interaction with field technicians and execution of operational job.
• Understand customer needs to deliver desired customer results.
• Project management, employee development, discipline, and other duties associated with the role.

Skills

Computer skills

Lifting ability

Independent work

Customer status reporting

Communication skills

Transportation

Education

HS diploma or GED

College or vocational coursework preferred

Job description

Overview

Element Materials Technology Fort Wayne has an opportunity for a Field Services Department Supervisor/Route Coordinator. The Department Supervisor is a key member of the field services department and is responsible for daily route planning as well as management of the fleet vehicles, warehouse, and testing supplies. The Department Supervisor leads a team of at least 8 field technicians and is directly responsible for ensuring that samples are collected and returned to the laboratory on time. In addition to route planning and staff supervision, the Department Supervisor must be able to properly collect and handle client samples when field service needs require on route assistance with sample pickup or collection. Lastly, the Department Supervisor will routinely field calls and emails from internal and external customers.

Responsibilities

• Adhere to, support and follow all Element safety guidelines
• Daily/weekly route planning for field technicians
• Ensure customer satisfaction through daily interaction with field technicians and execution of operational job
• Understand customer needs in order to translate and deliver desired customer result
• Project management, employee development, discipline, other transactional duties associated with this role

Skills / Qualifications

• Strong computer skills, including proficiency in word processing and spreadsheet software
• Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
• Ability to work primarily alone and make independent decisions during the course of the work day
• Proven and recognized ability to provide accurate and timely status reports to internal and external customers
• Excellent communication skills and telephone etiquette
• HS diploma or GED certificate required. College or vocational school coursework preferred.
• Experience in laboratory setting is a plus
• Candidates must possess their own means of transportation to commute to and from the laboratory. Company vehicles must be left onsite after hours

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.