Department Supervisor

H&M group; Olde West Chester (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

As a Department Supervisor at a leading fashion retailer, you will enhance customer experience and support sales goals. Your role involves team leadership, trend awareness, and ensuring operational excellence. Enjoy a diverse and inclusive work environment with opportunities for career growth and comprehensive benefits.

Benefits

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Employee Discounts

Qualifications

• Proactive emerging leader who enjoys responsibility.
• Achievement-oriented, motivated by performance.

Responsibilities

• Support sales and profit goals by enhancing customer experience.
• Stay updated on fashion trends and provide product knowledge.
• Maintain store organization and manage stock levels.

Skills

Leadership

Communication

Analytical Skills

Customer Focus

Job description

About the Role

As a Department Supervisor, you will support the store's sales and profit goals by executing plans to deliver the best customer experience in your department and the overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit

• Support the total OMNI customer experience, ensuring visual and commercial presentation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify strengths and commercial opportunities in your department and collaborate with your Department Manager to act on them.
• Ensure excellent customer service across all store areas and promote product sales.
• Promote our Customer Loyalty App (Hello Member) and sustainability initiatives.
• Maintain correct routines in fitting rooms and at checkout, including transactions, returns, and exchanges.
• Handle all administrative routines properly for people and operations.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers.
• Provide product and fashion knowledge to customers through your team.

Team & Development

• Share your knowledge and skills with the store team.
• Collaborate with the Visual Merchandiser team.
• Give and receive feedback to support learning and development.
• Communicate regularly to motivate and inspire colleagues.
• Ensure procedures, routines, and legal requirements are followed in all areas.

Retail Operations/Visual & Commercial Execution

• Maintain a clean and organized sales floor and back of house.
• Ensure high-quality visual and product presentation.
• Manage stock levels and provide input on allocation.
• Oversee the full garment cycle and fitting room routines according to standards.
• Utilize all tools and technology provided for store operations.
• Maintain accurate pricing signs and store signage following guidelines.
• Keep BOH areas tidy and information up-to-date.
• Responsible for opening and closing the store daily.

Qualifications

Who You Are

• A proactive emerging leader who enjoys responsibility.
• Ambitious, communicative, supportive, analytical, and comfortable working with numbers and statistics.
• Achievement-oriented, motivated by performance and customer focus.

Why You’ll Love Working at H&M

• Valuing diversity across various backgrounds.
• Guided by our 7 core values, part of our success for over 75 years.
• Access to Colleague Resource Groups for community and networking.
• An inclusive environment where you can be yourself.
• Opportunities for career growth within our global talent community.
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discounts on H&M Group brands.

Additional Information

Compensation: $16.23 - $19.15 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

We are committed to providing accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.