Supervisor - Repair (Remote)

Arthrex GmbH; Fort Myers (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading global medical device company is seeking a Supervisor of Repair to oversee logistics and fulfillment processes. This remote role involves managing a team, improving customer satisfaction, and ensuring compliance with quality standards. Ideal candidates will have strong leadership and problem-solving skills, with a focus on enhancing operational efficiency.

Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Tuition Reimbursement Program

Paid Time Off

Qualifications

• 3 years of customer service experience required.
• 2 years of leadership experience preferred.

Responsibilities

• Manage global fulfillment and reverse logistics processes.
• Provide leadership for quality, productivity, and safety.
• Conduct annual performance evaluations.

Skills

Customer Service

Leadership

Problem Solving

Communication

Education

3 years customer service experience

2 years leadership experience

Job description

Arthrex Inc. is hiring a Supervisor of Repair (Remote) who will be responsible for supporting the Manager – Repair Logistics by managing and improving the global fulfillment, reverse logistics, and debit/credit processes to meet global demand while overseeing the daily activities of the S&R Global Fulfillment Team. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Essential Duties and Responsibilities:

• Ensures effective employee relations and provides employee coaching and development.

• Makes employment decisions and ensures a harmonious and productive work environment.

• Provides leadership for quality, productivity, safety, and morale to achieve positive results.

• Conducts annual performance evaluations and ensures compliance with company policies and procedures.

• Works to continuously improve customer satisfaction, processes and increase employee skills and capabilities via training.

• Manages department metrics, analyzes data and identifies trends for further review by management.

• Manages and streamlines global fulfillment, reverse logistics, and debit/credit processes to meet global demand

• Act as a liaison between department and other department personnel to maintain up to date knowledge of business team trends and policy and adjust department according to new business developments.

• Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.

• Support department inventory activity to maintain operational levels and follow business policy and guidelines to make warranty determination and financial decisions.

• Drive Quarterly Business Reviews with our International Subsidiaries

• Support agreements with vendors regarding device evaluations and repairs.

• Responsible for ensuring preventative maintenance is performed on equipment as required.

• Works closely with the buyer/planner to manage at risk inventory, backorder reporting, and determine allocation strategies.

• Responsible for daily monitoring of our fill rate SLA’s, ensuring we deliver on our internal KPI’s.

• Travel up to 10% domestically and internationally.

Education and Experience:

• 3 years of customer service experience required

• 2 years of leadership experience preferred

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices. Strong written and oral communication skills, fluent in Spanish a plus. Problem solving and using analytics to drive business decisions and process improvements. Must be a self-starter that is able to work independently while leading others.

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.