Department Supervisor

MedStar Health; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in retail seeks a Department Supervisor to enhance customer experience and achieve sales goals. This role involves teamwork, visual merchandising, and ensuring operational efficiency. Ideal candidates will demonstrate leadership and a strong commitment to customer satisfaction.

Benefits

Employee discounts

Health coverage

Wellness programs

Comprehensive benefits

Qualifications

• Emerging leader who enjoys responsibility.
• Ambitious and supportive with a focus on achievement.
• Analytical and motivated by customer performance.

Responsibilities

• Support customer experience and sales goals.
• Maintain store organization and inventory levels.
• Collaborate with team members and promote sustainability programs.

Skills

Leadership

Customer focus

Communication

Analytical skills

Motivation

Job description

Company Description

Job Description

About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing plans to deliver the best customer experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify commercial opportunities within your department and collaborate with your Department Manager to act on them.
• Ensure excellent customer service across all store areas and promote products actively.
• Encourage the use of our Customer Loyalty App (Hello Member) and promote in-store sustainability initiatives.
• Maintain correct routines in fitting rooms and at checkout, including transactions, returns, and exchanges.
• Handle all administrative routines correctly for people and operations.

Fashion & Trend Awareness

• Stay updated with fashion trends, styles, brands, competitors, and influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

• Share your knowledge and skills with the store team.
• Collaborate with the Visual Merchandiser team.
• Provide and receive feedback to support development.
• Communicate regularly with colleagues to motivate and inform.
• Ensure procedures, routines, and legal requirements are followed.

Retail Operations/Visual & Commercial Execution

• Keep the sales floor and back of house tidy and well-organized.
• Ensure high-quality visual and product presentation.
• Maintain stock levels and provide input on inventory allocation.
• Manage the full garment cycle and fitting room routines according to standards.
• Utilize in-store tech tools and services effectively.
• Maintain consistent pricing signage following guidelines.
• Keep BOH areas updated and safe.
• Responsible for opening and closing the store daily.

Qualifications

• Be an emerging leader who enjoys responsibility.
• Be ambitious, communicative, supportive, and analytical.
• Be achievement-oriented, motivated by performance and customer focus.

Why You'll Love Working at H&M

• We value diversity and inclusion.
• Access to community and networking groups.
• Inclusive environment where you can be yourself.
• Global career growth opportunities.
• Comprehensive benefits, including health, wellness, and retirement plans.
• Employee discounts on our brands.

Additional Information

Compensation: $18.29 - $21.58 hourly (expected base salary range)

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This job highlights key responsibilities; additional duties may be assigned.

H&M has assessed this salary range as accurate at the time of posting. Compensation may vary depending on qualifications and future adjustments.

We are committed to providing accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

We offer attractive benefits, including staff discounts, health coverage, wellness programs, and more. Details vary by country and employment type.

Inclusion & Diversity

We aim to foster inclusive, diverse, and equitable workplaces, considering all diversity dimensions in our recruitment process. We encourage applications without cover letters to minimize biases.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion and belonging, seeking colleagues who share this commitment.