Department Specialist – Biltmore/Phoenix (AZ)

National Bank of Arizona; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

401(k) plan

Job summary

National Bank of Arizona is seeking a Receptionist/Department Specialist for our Biltmore Corporate Office in Phoenix, AZ. You will greet customers, answer calls, and support the Operations Administrator Services team with administrative tasks and reporting.

The role requires a high school diploma and 1+ years of related experience, with normal 40-hour weeks, and comprehensive benefits including health, dental, vision, PTO, and retirement plans.

Qualifications

• Requires a High School diploma or equivalent and 1+ years office, administrative, clerical or related experience.
• Experience with customer service and strong verbal/written communication skills.
• Working knowledge of spreadsheets and word processing software.

Responsibilities

• Serve as the first point of contact by greeting and assisting customers, visitors, and vendors in a professional, courteous, and welcoming manner.
• Answer, screen, and route incoming calls and provide accurate information or direct inquiries appropriately.
• Provide administrative support to the Operations Administrator Services team.
• Prepare, maintain, and distribute departmental reports and assist with data gathering.
• Perform clerical tasks including data entry, document management, and records maintenance.
• Support mailroom operations and assist in training other employees on procedures as needed.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma

Tools

Spreadsheets

Word processing

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a Receptionist/Department Specialist to join Arizona’s #1 Community Bank at our Biltmore Corporate Office in Phoenix, AZ. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

Serve as the first point of contact by greeting and assisting customers, visitors, and vendors in a professional, courteous, and welcoming manner.

Answer, screen, and route incoming calls promptly, ensuring accurate information is provided or inquiries are directed to the appropriate personnel.

Provide comprehensive administrative and staff support to the Operations Administrator Services team.

Administer and support various programs, projects, and departmental processes specific to the assigned operating unit.

Deliver high-quality customer service by addressing inquiries, resolving issues, and providing timely, accurate information.

Collaborate with internal and external stakeholders to address department-related questions, concerns, or requests.

Prepare, maintain, and distribute departmental reports and perform reporting functions as required.

Gather, research, and compile data and documentation to support operational and administrative needs.

Perform a variety of clerical and administrative tasks, including data entry, document management, and maintaining records and reports.

Assist in the preparation, tracking, and control of operational records, statistics, and reports.

Provide backup support for mailroom operations to ensure continuity of service and coverage.

Train and support other employees in departmental procedures, systems, and processes as needed.

Perform additional duties and responsibilities as assigned to support departmental and organizational goals.

Qualifications:

Requires a High School diploma or equivalent and 1+ years office, administrative, clerical or other directly related experience. A combination of education and experience may meet job requirements.

Working knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.

Working knowledge of department processes, policies and procedures.

Must have sound customer service and communication skills, both verbal and written.

Sound problem resolution skills.

Working knowledge of various computer software including spreadsheets and word processing.

Schedule: Monday – Friday: 8:00 AM – 5:00 PM; 40 hours/week

Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.

Mental health benefits include coaching and therapy sessions.

Tuition Reimbursement for qualifying employees.

Employee Ambassador preferred banking products.

Compensation:

The hourly pay range for this position is $18.00 - $20.00 per hour, depending on qualifications, skills, experience, and internal equity.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618.

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National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC