Department Manager (Vancouver, WA)

Wingmen V Llc; Vancouver (WA); On-site; USD 24,796 - 37,746; Full time

Benefits offered by this job

Competitive base salary plus opportunity for monthly bonuses

Comprehensive benefits including 401(k) match

Opportunities for professional development

Job summary

Wingmen V Llc in Vancouver, WA is seeking a dedicated Manager to oversee staffing, training, and guest experiences. Responsible for managing a fast-paced team focused on quality service in a dynamic environment. Candidates must demonstrate strong organizational and communication skills, with a minimum of 2 years in management.

Competitive salary ranging from $18.00 to $27.40 per hour, with additional bonuses and comprehensive benefits are offered for the right candidate.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Strong passion for fast-paced, team-focused environments.
• Open availability, including evenings, nights, and weekends.

Responsibilities

• Responsible for staffing, training, and ongoing development of team members.
• Creates schedules within budgeted labor guidelines.
• Manages guest experience and quality operations.

Skills

Team-oriented leadership

Strong organizational skills

Excellent written and verbal communication skills

Education

High school education or equivalent

Job description

Job Details

Location: 7704 NE 5th Avenue, Vancouver, WA 98665

Salary Range: $18.00 to $27.40 per hour

Responsibilities

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of Department Team Members in line with staffing guidelines.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action and development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to create growth opportunities for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member and business needs.
• Creates, develops, and implements incentive programs and contests for the department to motivate participation in company promotions.
• Provides regular performance feedback, including timely performance appraisals and development of department goals.
• Administers the semi‑annual merit increase process.
• Assists the General Manager with coaching other managers on performance‑management procedures.
• Oversees MIT training during training weeks and ensures WCTs are correctly scheduled to conduct the training modules.
• Assists the General Manager with ongoing performance management and development of Bar, Hospitality, and Assistant Managers.
• Utilizes World Wide Wings support teams and subject‑matter experts when necessary.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates with direct reports by holding departmental meetings and sharing successes, new procedures, and opportunities for improvement.
• Ensures all department Team Members have current state‑required training, permits, and guest‑comment program participation.
• Actively seeks techniques to attract new guests and improve guest satisfaction.
• Manages the restaurant's Guest Comment program, handling food‑quality complaints in a timely manner and providing coaching to managers on guest‑complaint resolution.
• Utilizes the Guest Experience Management program to provide feedback to Team Members and make necessary adjustments to ensure overall satisfaction.

Quality Operations

• Facilitates adherence to new food product roll‑outs and ensures all Team Members meet or exceed quality, recipe adherence, and portioning standards.
• Communicates with food vendors to hold them accountable for product quality and timely delivery.
• Ensures that menu specs, wall charts, and department‑specific systems are used and adhered to.
• Communicates areas of opportunity to the department and management team.
• Helps the general manager coach and direct managers and Team Members on quality, service, and cleanliness standards and inventory levels.
• Analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L), troubleshoots problem areas, and implements action plans.
• Conducts administrative manager functions such as entering invoices, inventory, and end‑of‑day procedures.
• Monitors all department equipment, reports repair needs through the facility management system, and follows up for timely repairs.
• Operates the department consistently with Board of Health and food‑safety practices.
• Corrects BOH and Steritech issues immediately.
• Facilitates adherence to new bar product and promotion roll‑outs, communicates with vendors, and holds them accountable for quality and delivery.
• Ensures bar systems (alcohol incident log, bar line check, prep lists) are used and adhered to.

Sales and Profits

• Responsible for overall food cost and operates the department within company‑defined variance to food cost.
• Responsible for overall labor results, operating within company standard SPLH targets.
• Orders food and paper products from produce vendors and food distributor.
• Maintains proper inventory levels for all food and paper products, with accurate and independently validated inventories.
• Establishes daily, weekly, monthly, and quarterly projections.
• Understands the P&L statement, creates action plans for problem areas.
• Ensures bar cost tools are effectively utilized by bartenders and bar servers.
• Responsible for overall beer, liquor, and beverage costs and bar labor results.
• Maintains proper inventory levels of all alcohol products.
• Manages waste, comps, voids, and discounts aggressively.
• Creates, develops, and implements bar sales‑building incentive contests.

Benefits

• Competitive base salary plus opportunity for monthly bonuses.
• Comprehensive benefits program, including a guaranteed 401(k) match.
• Opportunities for professional development and career growth.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Strong passion for fast‑paced, team‑focused environments featuring wings, beer, and sports.
• Team‑oriented leadership that champions employees and provides the tools for success.
• Open availability, including evenings, nights, and weekends.
• Highly motivated, self‑directed, and results‑driven with strong organizational skills.
• Excellent written and verbal communication skills.
• Basic mathematical proficiency.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Ability to maintain confidentiality and enforce company policies, programs, and compliance issues.
• Completion of the Buffalo Wild Wings Management Certification program.
• High school education or equivalent.
• Valid driver’s license to travel between units.
• Satisfactory background check.
• Able to lift 50 pounds regularly.

Physical Demands

• Regularly lifts up to 50 pounds and performs other physical tasks required for the role.

Company Statements

This role may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at its discretion.