Department Manager (Tualatin, OR)

Anchor Point Management Group; Tualatin (OR); On-site; USD 24,796 - 37,746; Full time

Job summary

Anchor Point Management Group in Tualatin, OR, seeks a Department Manager to oversee operations, staff training, and quality adherence in a fast-paced restaurant environment.

With a focus on food and bar management, the ideal candidate will have at least 2 years of hospitality experience. Responsibilities include team development, inventory management, and ensuring excellent customer service.

Open availability and a commitment to excellence are essential for success in this role.

Qualifications

• Minimum 2+ years of restaurant or hospitality management experience.
• Passionate and committed to a fast-paced environment.
• Proven track record managing multiple priorities.

Responsibilities

• Oversee all food/product matters in the HOH area.
• Manage bar operations and team performance.
• Conduct administrative tasks and ensure compliance with health standards.

Skills

Restaurant management experience

Team leadership

Inventory control

Customer service

Mathematical skills

Education

High school diploma or equivalent

Buffalo Wild Wings Management Certification

Job description

Job Details

Location: 8505 SW Tualatin Sherwood Rd, Tualatin, OR 97062.

Salary: $18.00 - $27.40 per hour.

Department Manager Responsibilities

• Heart of House (HOH) Manager: Responsible for all food/product matters in the HOH area, staffing and development, maintaining a safe environment, improving profitability, and assisting the General Manager with overall restaurant operations.
• Bar Department Manager: Responsible for supervising the bar, managing adult beverage matters, ordering, inventory control, RAS compliance, hiring, training, and developing bartenders and bar servers, maintaining safety, and improving profitability.
• Hospitality Manager: Responsible for supervising dining room service, managing team member planning and development, and maintaining a safe environment.

Team Responsibilities

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members.
• Responsible for WCT training and maintaining department certification.
• Develops direct reports by creating action/development plans.
• Coordinates with other department managers on hiring decisions.
• Creates weekly department schedules within budgeted labor guidelines.
• Creates, develops and implements incentive programs and contests.
• Provides regular performance feedback and conducts appraisals.
• Administers semi‑annual merit increase process.
• Assists the General Manager with coaching other managers.
• Oversees MIT training during training weeks.
• Utilizes World Wide Wings support teams when necessary.
• Provides coaching and follow‑up to direct reports to ensure service standards.
• Communicates effectively via departmental meetings.
• Ensures all team members have current state training and permits.
• Active in attracting new guests and handling complaints.
• Utilizes Guest Experience Management program to provide feedback.

Quality Operations Responsibilities

• Facilitates and ensures adherence to new food product rollouts.
• Ensures team members meet standards for serving quality products and recipe adherence.
• Communicates with food vendors on product delivery.
• Ensures menu specs, wall charts, and systems are utilized.
• Communicates areas of opportunity to the department and management team.
• Assists the general manager on quality, service, cleanliness standards.
• Analyzes performance measurement tools and troubleshoots problems.
• Conducts administrative tasks (invoices, inventory, end‑of‑day procedures).
• Monitors department equipment and reports repair needs.
• Ensures compliance with Board of Health and food safety practices.
• Corrects BOH and Steritech issues immediately.
• Facilitates new bar product/promotion rollouts.
• Communicates with beer and alcohol vendors for product delivery.
• Ensures bar systems are utilized and adhered to.
• Communicates opportunities to bartenders, bar servers, and management team.

Bar Department Manager Quality Operations

• Analyzes performance measurement tools and troubleshoots issues.
• Conducts administrative tasks (invoices, end‑of‑day).
• Monitors bar equipment function and quality.

Sales and Profit Responsibilities

• Responsible for overall food cost and operating within variance.
• Responsible for overall labor results and SPLH targets.
• Orders food and paper products, maintains inventory levels.
• Establishes projections and understands P&L, creates action plans.
• Manages bar cost tools, overall bar costs and labor results, inventory levels, and financial goals.
• Aggressively manages waste, comps, voids, and early discounts.
• Creates incentive contests for bar sales building.
• Assists the General Manager with the local marketing program.

Qualifications

• Minimum 2+ years of restaurant or hospitality management experience.
• Experience with a full bar preferred.
• Passionate, team‑focused, committed to a fast‑paced environment with wings, beer, sports.
• Open availability including late nights and weekends.
• Highly motivated, self‑directed, results‑driven with strong organizational skills.
• Skilled in basic mathematical computations.
• Proven track record managing multiple priorities in a fast‑paced environment.
• Ability to maintain confidential information and enforce company policies.
• High school education or equivalent, valid driver’s license, satisfactory background check, and ability to lift 50lb regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Physical demands: lift 50lb, stand, walk, shift work.
• Note: duties may change; World Wide Wings reserves right to add or delete duties.