Department Manager - Ski Department

Ski Haus; Woburn (MA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Weekly salary

Commissions on patio sales (summer)

Bonuses throughout the year

401K plan

Health care plans

PTO policy

Growth culture

Job summary

Ski Haus is hiring a Ski Department Assistant Manager in Woburn, MA. Join a small family-owned shop with strong emphasis on customer service, industry knowledge, and team leadership.

The role involves managing a team during peak season, driving sales, coordinating promotions, and ensuring top-notch service across boot fitting and ski sizing. You're expected to be an avid skier or snowboarder with 3-5 years of retail experience in the ski, snowboard, and skateboard sectors.

Qualifications

• 3-5 years of retail sales experience in ski/snowboard/ skateboard industry
• Ability to work 5 days a week including evenings, weekends and holidays
• Energetic team leader capable of coaching and motivating staff
• Avid skier or snowboarder with strong product knowledge
• Excellent customer service, problem solving and communication skills

Responsibilities

• Manage 10-15 direct reports in peak season
• Oversee ski department operations and drive patio sales during off-season
• Train staff to move products, ensure customer satisfaction and service quality
• Coordinate with manager and buyers on promotions and inventory
• Handle warranties, special orders and customer complaints with professionalism
• Motivate and coach team, enforce store policies and drive performance
• Stand for long periods and lift up to 50 pounds

Skills

Retail leadership

Customer service

Interpersonal skills

Sales driven

Multitasking

Education

Associate or Bachelor's degree preferred

Tools

POS systems

Job description

Love to Ski or Snowboard?

Ski Haus & NOTB Snowboards are now taking applications for Assistant Manager - Ski Department position in Woburn, MA.

Give up the rat race and work in a place you love, for a small family business and get discounts on equipment and free skiing along with many other benefits (listed below)! Ski Haus & NOTB Snowboards is a growing locally owned and operated family ski and snowboard shop. We are looking for an energetic individual that will become a part of our core management team that has experience in management and Ski hard goods.

Benefits

• Competitive salary paid on a weekly basis
• Opportunity for commission on patio sales in the summer
• Multiple bonuses throughout the year
• 401K plan matched in part by the company
• Competitive health care plans
• Competitive PTO policy
• A work culture that supports personal and professional growth

Requirements

• Agreement to stay on for a minimum of at least 1 full year, if prior experience in a ski shop/management is applicable. Agreement to stay on for at least 2 full years if there's limited prior experience in the position.
• An Associates or Bachelor’s degree is preferred. Experience or related experience may be substituted for formal education
• Expert knowledge in the retail ski, snowboard and skateboard industries including labor, customer service, merchandizing, financial, people skills and inventory controls
• The ideal candidate should have 3-5 years' experience in retail sales for a company in retail ski, snowboard and skateboard industry
• Avid skier or snowboarder
• Strong interpersonal skills and the ability to professionally deal with customers and employees
• Ability to drive sales, multitask and work in a high energy, fast paced retail setting, able to handle complaints with poise, remaining polite and professional during extensive process of challenges
• Must work a full schedule for at least 5 days a week, including evenings, weekends, and holidays
• The Ski Department Assistant Manager should be able to motivate and inspire others: delegate responsibilities; be able to objectively evaluate the performance of others; and be able to coach and hold others accountable in a constructive manner

Responsibilities

• The Ski Department Assistant Manager will be responsible for 10-15 direct reports in the wintertime
• When the store switches from ski season to patio season, (April - August) the Ski Department Assistant Manager will no longer have direct reports, rather they will be reporting to the store manager, driving patio sales themselves (commission earned for sales!) and helping with whatever needs to be done to ensure patio furniture is moving out the door!
• The Ski Department Assistant Manager oversees department operations which include but are not limited to:
• Ensuring your direct reports are trained and have everything they need in order to move product out the door and ensure customer satisfaction
• Ensuring the highest level of customer service within; boot fitting, ski sizing and communicating options
• Ensuring that the Service Shop is running smoothly and meeting all requirements
• Ensuring merchandise displays are well organized and displayed properly
• Handling warranties and special orders
• Handling customer complaints with poise and grace
• Assists the Store Manager in coordinating sales promotion activities
• Regular communication with the store manager and the department's general manager and buyer to help coordinate sales promotion activities
• Ability to effectively collaborative, coach on store policies, protocols, and expectations
• Leads by example, is agile, has a consistent positive attitude, is solution oriented and effectively drives the performance of team members
• Ensure every customer receives an exceptional experience
• Exceptional supervisory and management skills
• Able to stand 8 hours
• Able to lift 50 pounds

This is a physical position that includes lifting, standing for extended periods of time and bending over