DEPARTMENT MANAGER - SALES

Colonial Group; Beavercreek (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Commission incentive

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur is seeking a Department Manager to lead and develop the department team, drive sales, and ensure exceptional customer experiences. The role focuses on coaching associates, building relationships with customers, and meeting department goals through effective merchandising and service.

You will coach, train, and motivate staff, while managing performance and implementing solutions to improve customer satisfaction and sales outcomes.

Qualifications

• Proven ability to lead and motivate a team
• Strong customer service philosophy and action
• Experience coaching and developing associates
• Ability to develop relationships to grow department business
• Capable of meeting sales and account goals
• Feedback-driven with focus on service and sales data
• Wlexible to work a rotation of day/evening/weekend shifts

Responsibilities

• Motivate associates to deliver outstanding customer service and coach by example
• Develop relationships to grow department business
• Execute duties of a sales associate and meet sales goals
• Assess associate performance to improve service quality and sales
• Provide feedback on service, selling, and account statistics
• Develop and implement solutions to resolve customer problems and department needs
• Be available for a rotation of day, evening, and weekend shifts

Skills

Leadership

Customer service

Training & coaching

Relationship building

Job description

As a Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and developing associates to provide top-tier customer experiences.

What You’ll Do:

• Motivate associates to deliver outstanding customer service– train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Commission incentive - the more you sell the more you make!
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.