Department Manager – Irrigation, Maintenance, & Landscaping

Ryan Lawn & Tree Inc; Broken Arrow (OK); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits package

100% Employee Stock Ownership Plan (ES

OP)

401(k) with company match

11 paid holidays + 1 floating personal

17 PTO days

Job summary

Ryan Lawn & Tree Inc. is seeking a Department Manager to lead irrigation, maintenance, and landscaping operations.

You will own overall department performance, drive financial results, recruit and develop a team, and collaborate with other leaders while staying connected to field operations and client needs. The role oversees 10+ associates, $2M in annual revenue with growth plans to 20+ associates and $4M+.

Qualifications

• 5+ years of lawn and landscape maintenance and landscaping leadership experience.
• Comprehensive knowledge of irrigation system service and installation.
• Thorough knowledge of landscape maintenance and design/build practices, along with general knowledge of other Ryan services.
• Knowledge of GGOB and department business operations.
• Strong problem-solving and leadership skills, with open communication.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft and Google software, and with field-based software systems.
• Ability to lift 50 pounds, push and pull objects while walking 3+ miles per day, and work outdoors year-round.
• Valid driver''s license and DOT certificate.
• Safety-sensitive position with pre-employment screenings.

Responsibilities

• Lead the department through strategic planning to meet financial goals.
• Oversee department financial performance including production, sales, and growth.
• Recruit, hire, and develop a strong team with HR partnerships.
• Coach staff and conduct regular performance and compensation reviews.
• Lead field operations with emphasis on teamwork, efficiency, and quality.
• Maintain client relationships and address service recovery when needed.
• Collaborate with other managers on strategic initiatives and revenue growth.

Skills

Leadership

Communication

Problem solving

Team building

Customer service

Financial oversight

Software proficiency

Tools

Microsoft Office

Google Workspace

Field-based software

Job description

Description

Are you an experienced green industry leader who loves building strong teams and growing a business? Ryan Lawn & Tree is looking for a Department Manager to lead our Irrigation, Maintenance, Landscaping operations.

In this role, you'll own the overall performance of the department, from financial goals and customer satisfaction to recruiting, training, and developing your team. You'll set clear standards, lead strategic planning, and partner with other department leaders to help the branch succeed. You'll also stay connected to the field, stepping into production when needed and working directly with clients.

This role will oversee a team of 10+ associates and about $2 million in annual revenue, with plans to grow to 20+ associates and $4 million or more in annual revenue. It's a great opportunity for a leader who wants to build and shape a growing department.

What You'll Do

Lead Department Performance

• Lead the department through strategic planning to set financial goals that align with company goals
• Get team buy-in on goals, keep a constant eye on the department's financial position, and make adjustments as needed
• Own the department's overall financial performance, including production, sales, and growth
• Look for opportunities to innovate and reduce costs
• Make sure the department meets customer satisfaction standards measured by NPS, Google reviews, and other metrics, and take corrective action when scores fall short

Build and Develop Your Team

• Recruit, hire, and retain a strong team in partnership with HR
• Coach team members to build their skills, efficiency, and knowledge, and make sure they have the tools, resources, and training needed to serve customers well
• Set clear standards aligned with Ryan Pro Standards, and hold leaders and associates accountable using the Crucial Conversations model
• Ensure every associate receives their 90-day, mid-year, and annual performance evaluations, along with annual compensation reviews
• Set department goals aligned with company strategy for every associate
• Take part in associate development and succession planning
• Lead team meetings, leadership meetings, and continuing education

Oversee Field Operations

• Oversee field operations with a focus on teamwork, efficiency, and quality
• Step into field production as needed to meet department goals and customer needs
• Make sure facilities and equipment needs are met, and all legal and safety requirements are achieved, working closely with the Safety team
• Stay current with industry trends, new products, equipment, and services

Take Care of Our Clients

• Work with clients regularly, and handle customer service recovery and retention for dissatisfied customers

Collaborate Across the Company

• Partner with other department managers, directors, and senior leaders on strategic initiatives, special projects, labor sharing, referrals, and revenue growth
• Work with Marketing to target campaigns toward services with growth potential

Requirements

• 5+ years of lawn and landscape maintenance and landscaping leadership experience
• Comprehensive knowledge of irrigation system service and installation
• Thorough knowledge of landscape maintenance and design/build practices, along with general knowledge of other Ryan services
• Comprehensive knowledge of the Great Game of Business (GGOB) and department business operations
• Strong problem-solving and leadership skills, with the ability to foster open communication and the sharing of ideas
• Excellent written and verbal communication skills
• Proficiency with Microsoft and Google software, and with field-based software systems
• General knowledge of department equipment maintenance, and the ability to safely operate department equipment
• A valid driver's license and DOT certificate
• The ability to lift 50 pounds, push and pull objects while walking 3 or more miles per day, and work outdoors in all weather, year-round
• Successful completion of position-specific Ryan U training and field assessment

** SAFETY-SENSITIVE POSITION: This is a safety-sensitive position requiring the operation of vehicles and equipment. All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.

We hire great people for our employee-owned company. As a member of our team, you'll become a partner in the highest-quality lawn and tree company in the Midwest.

Why work at Ryan?

In addition to being a non-smoking, EEOC-compliant company with real advancement opportunities, we offer:

• Full-time, year-round employment with starting compensation of $80,000-$90,000 depending on experience, plus bonus opportunities
• Excellent benefits package, including health, dental, and vision insurance
• 100% Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• 11 paid holidays plus 1 floating personal holiday
• 17 Paid Time Off (PTO) Days

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