Department Manager - Hardware & Paint [JBR]

JAX Mercantile Co.; Broomfield (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401K Plan

Employee Discount

Monthly Performance Bonus Program

Life Insurance

Employee Assistance Program

Peer Recognition Programs

Paid Volunteer Time

Referral Bonus

Hospital Indemnity Insurance

Job summary

JAX Mercantile Co. in Broomfield, CO, is seeking a Department Manager for our JAX Outdoor Gear Farm and Ranch location. You will lead the department, guide a team, coordinate with buyers, and ensure outstanding customer service.

The ideal candidate has experience in retail leadership, strong communication, and a proactive, positive approach. Responsibilities include scheduling, training, inventory, merchandising, and reporting, with a focus on teamwork and loss prevention.

Qualifications

• Experience in retail leadership and supervising teams.
• Proven track record in delivering excellent customer service.
• Experience with home improvement, hardware, tools, or paint knowledge preferred.
• Flexibility to work retail hours including weekends and weeknights.
• Ability to learn new technology or computer systems and adapt to processes.

Responsibilities

• Lead department operations, including customer service and sales support.
• Coordinate with buyers on product feedback and merchandising.
• Develop staff through orientation and ongoing training; schedule coverage.
• Maintain inventory, stock organization, and visual displays.
• Prepare reports and assist with loss prevention and policy adherence.
• Complete documentation and support promotions and specials.

Skills

Retail leadership

Customer service

Team leadership

Scheduling

Communication

Problem solving

Adaptability

POS / computer systems

Tools

POS systems

Job description

At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family-owned company as a Department Manager in our JAX Outdoor Gear Farm and Ranch, location in Broomfield, CO.Make someone's day by sharing your enthusiasm and excitement for finding just the right fix for the latest repair or home improvement project for our customers at JAX! Lead the team that answers questions about the pros and cons of various products, assist in finding the right shade of paint, or help our customers locate a specific brand or item. Product training, pro-deals, and our employee discount mean you can try out items in order to increase your knowledge and provide expert opinions to our customers.

Our Department Manager is responsible for providing outstanding customer service. The role supports overall department operations by providing employee orientation and development, scheduling coverage, managing performance, leading by example when assisting customers and finding ways to improve the service provided by JAX. Duties include coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, managing inventory, stocking, and organizing the department. Additional tasks include:

• Creating schedules two weeks in advance
• Ensuring coverage by working with employees or stepping up fill gaps when necessary
• Providing honest and informative answers about our products
• Addressing loss prevention concerns
• Participating in inventory responsibilities
• Assembling new stock
• Maintaining a clean and well-stocked area
• Complete record-keeping and creating reports
• Completes special orders
• Coordinates with others to plan for sales and promotions
• Ensure proper documentation and pricing of products
• Works to engage and inspire teamwork with department employees

Our ideal candidate is experienced in retail management, is willing to pitch-in and help, is well-organized, takes initiative, communicates well, and has an engaging and positive approach to customer service. Knowledge, skills and abilities desired for this position include:

• Previous experience and interest in retail leadership preferred
• Proven record at rallying small teams and leading by enthusiastic example
• Experience doing home repairs, remodeling projects, paint jobs, etc. required
• Knowledge of the brands carried by JAX for hardware, tools, and paint products preferred
• Prior top-notch customer service experience
• Prior retail lead or supervisory experience
• Comfort and adaptability with learning new technology or computer systems
• Ability to be flexible and work retail hours
• Engaging and positive
• Effective trouble-shooting skills
• Ability to present and maintain a professional demeanor

Schedule Requirements:

• Must be available at least one weekend day and at least one week night
• Flexible availability required

Pay Range: $18.00 - $20.00

Positions: 1 Full-Time position available

Company Benefits:

• Paid Time Off
  
• Paid Holidays
• 401K Plan
• Employee Discount
• Monthly Performance Bonus Program
• Anniversary and Birthday Gift Cards
• CO2 Conservation Credit
  
• Life Insurance
• Employee Assistance Program
• Peer Recognition Programs
• Paid Volunteer Time
• Referral Bonus
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Pet Insurance

Full-Time employees also have the ability to elect medical, dental, and/or vision insurance.

For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!

Please note that the pre-screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.

JAX Mercantile is proud to be an Equal Opportunity Employer.