Department Manager GM

Shepherd; Pennsylvania; Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Follett Higher Education in University Park, PA seeks a Department Manager General Merchandise to lead the General Merchandise team and drive sales while ensuring excellent customer service.

You will supervise staff, coordinate RTV activities, manage displays, and partner with store leadership to execute promotions and optimize inventory. Strong communication and prior supervisory experience are essential for success in this role.

Qualifikationen

• 3–5 years of retail supervisory experience required.
• Strong verbal and written communication skills.
• Bachelor's degree or equivalent required.

Aufgaben

• Supervises department employees, including hiring and training.
• Oversees RTV and receiving processes per Home Office rules.
• Assists customers and helps with product selection.
• Manages special orders and communicates with customers.
• Promotes hassle-free customer service and solution-based selling.
• Partners with store staff and campus groups for events and promotions.
• Conducts daily store walkthroughs for stock and service levels.
• Handles in-store merchandising and liaises with Planner.
• Creates displays and executes markup/markdown strategies.
• Monitors promotions, inventory levels, and sales trends.
• May maintain website content and fulfill online orders.
• Responds to questions and resolves escalated issues as needed.

Kenntnisse

Retail supervision

Team leadership

Customer service

Communication

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

University Park, Pennsylvania, United States

Job Description

Position Overview

The Department Manager General Merchandise (GM) manages the General Merchandise department at a large store, including managing employee activities to meet the financial and marketing objectives of the company. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests the selection of products based on knowledge of current products, familiarity with offerings, and customer interactions. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners, including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Creates and maintains displays in compliance with company standards.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• 3-5 years of retail supervisory experience; computer literacy.
• Strong communication skills (verbal and written) are required.
• Previous supervisory/management experience is required.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]