DEPARTMENT MANAGER 4

Wayne County Government; Detroit (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

The Wayne County Department of Juvenile and Youth Services is seeking a Department Manager 4 to lead quality assurance and compliance across contracted juvenile justice providers. You will supervise Contract Managers, oversee audits, investigations, and fiscal reviews, and ensure adherence to state regulations and JAIS reporting.

Responsibilities include developing QA plans, coordinating with Management & Budget, and delivering training to Contract Managers to promote best practices.

Qualifications

• Twelve years of experience in child welfare/juvenile justice or related services with at least six years in supervisory roles.

Responsibilities

• Provide direct supervision and oversight of Contract Managers, including audits, investigations, and performance evaluations of CMOs and other contracted programs.
• Monitor and ensure compliance with contractual, regulatory, and policy requirements across all service providers.
• Compile and prepare Federal, State, and local funding and performance reports.
• Assist in the development and implementation of Quality Improvement and Quality Assurance plans.
• Collaborate with Management and Budget to conduct fiscal reviews and ensure financial accountability and adherence to regulations.
• Develop and maintain the Annual Compliance Audit schedule and review QA plans for effectiveness.

Skills

Supervisory experience

Audits & investigations

Quality assurance

Data analysis

JAIS familiarity

Education

High School Diploma

12+ years relevant experience

Tools

JAIS

Job description

Purpose/Description

Reporting to the Division Director of Community Based Services, the Department Manager 4 within the Wayne County Department of Juvenile and Youth Services (JYS) provides leadership in the oversight and accountability of contracted juvenile justice services. Reporting to the Division Director of Community-Based Services, this role supervises Contract Managers and oversees quality assurance functions for Care Management Organizations (CMOs), Assessment and Referral Services (ARS), and other juvenile services providers.

The position focuses on ensuring compliance, performance, and quality outcomes through audits, investigations, fiscal and programmatic reviews, and data analysis, including use of JAIS. It also leads quality improvement efforts, oversees compliance reporting, and ensures adherence to the Michigan Child Care Fund requirements, contractual, regulatory, and court requirements. This role will also be responsible for other duties as assigned by the Department Director.

Required Tasks

• Provide direct supervision and oversight of Contract Managers, including audits, investigations, and performance evaluations of Care Management Organizations (CMOs) and other contracted programs
• Monitor and ensure compliance with contractual, regulatory, and policy requirements across all service providers.
• Compile and prepare Federal, State, and local funding and performance reports.
• Assist in the development and implementation of Quality Improvement and Quality Assurance plans.
• Collaborate with Management and Budget (M&B) to conduct fiscal reviews and ensure financial accountability and adherence to the Michigan Child Care Fund regulations.
• Develop and maintain the Annual Compliance Audit schedule and review Quality Assurance plans for effectiveness.
• Coordinate and support Contract Managers in conducting on-site evaluations and case/programmatic audits of providers.
• Review, analyze, and monitor service delivery specifications to ensure quality and compliance in juvenile justice programming.
• Review preliminary incident reports involving youth on Probation Levels 1, 1.5, and 2.
• Prepare and submit Quarterly Critical and Sentinel Event Reports in compliance with Juvenile Court MOU requirements.
• Utilize data from the Juvenile Agency Information System (JAIS) to conduct programmatic and fiscal analysis, including preparation of utilization, expenditure, performance, and outcome reports.
• Review case audits, complaints, and investigations completed by Contract Managers on agency contractors.
• Provide technical assistance and guidance to Contract Managers related to policy interpretation, procedures, and treatment practices.
• Review and approve monthly CMO and other provider invoices for accuracy and alignment with contractual terms.
• Oversee daily CMO and other provider operations to ensure ongoing compliance and service quality.
• Develop and deliver training to Contract Managers to promote consistency and best practices.
• Organize, plan, and prioritize work, including analysis of data and operational information.
• Maintain effective communication with Directors, peers, and subordinate staff.

QUALIFICATIONS

Education/Experience Requirements

• A high school diploma and minimum of twelve (12) years of experience in child welfare, juvenile justice, mental health, substance abuse or other services provided to youth and families, including at least six (6) years of supervisory or leadership experience

NOTE: A combination of experience and education will be accepted

Special Conditions:

Employees must be cleared to work in a child caring institution by MDHHS - Child Protective Services. Candidates that have lived outside of the state of Michigan must obtain clearance from that State.

The Charter County of Wayne

The Charter County of Wayne is Michigan's largest county. We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families.Headquartered in Detroit, our largest city and the automotive capital of the world, Wayne County offers a diversified economy and high standards for our residents' quality of life. Our history is rich and we take pride in being one of the most diverse communities that values culture, arts, and world-class amenities.Wayne County provides leadership that ensures the County operates efficiently, effectively, and responsibly. We provide transparently while building a stronger County inclusive of collaborations, innovation, and a clear focus on serving our residents.