Department Manager

D.H. Pace Company, Inc.; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life insurance

401(k) with employer match

HSA/FSA options

Disability coverage

Job summary

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Manager to direct the Entry Door department's operations, safety, and staff development.

You will lead scheduling, performance reviews, customer service oversight, and process improvements while maintaining a strong safety culture and on-site leadership. The role requires a bachelor’s degree and several years of management experience; on-site work is expected.

Qualifications

• Bachelor’s degree preferred with four+ years leading personnel.
• Strong communication and safety-minded leadership.
• On-site management experience and driver’s license.

Responsibilities

• Manage day-to-day operations of the entry door service department.
• Lead scheduling, planning, and workforce management to meet commitments.
• Review performance and coach staff for growth and safety.
• Drive process improvements and ensure customer satisfaction.
• Oversee budgeting, reports, and alignment with management.

Skills

Leadership

Communication

Safety compliance

Staff development

Education

Bachelor’s degree

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. aspires to hire a Department Manager in our Tempe, AZ office! The department manager will direct business operations of the Entry Door department with the objective to create, foster, and maintain safety-conscious, positive employee relations using a lead by example approach, effective communication, coaching, training, and development.

What You'll Do

• Manage day-to-day operations of the entry door service department
• Promote and participate in process improvements, looking for opportunities to do things more effectively and efficiently
• Communicate regularly with members of management to review business results, share observations, and provide feedback
• Communicate with customers, ensuring the highest quality of service has been provided
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Manage, provide leadership for, and develop staff through effective communication, coaching, training, and development for continued success and/or for future advancement
• Lead monthly sales and performance department meetings
• Other duties as assigned by Manager

What You Bring

• Bachelor’s degree, highly preferred and a minimum of four (4) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Must be committed to a high standard of safety, and be willing and able to comply with all safety laws and policies
• Must possess a Valid Driver’s License and good driving record
• Ability to work on-site at our Tempe, AZ location.

We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills,

Job Responsibilities

• Manage day-to-day operations of the entry door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by Manager

Requirements

• Bachelor’s degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record

#ZR

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DH Pace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.