Department Manager

H&M; Monroeville (Allegheny County); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Department Manager, where you'll lead a dynamic team and foster an inclusive culture. This role involves overseeing customer experiences, managing sales goals, and developing your team to ensure operational excellence. With a focus on collaboration and growth, you'll be part of an organization dedicated to diversity and personal expression. Enjoy comprehensive benefits, a supportive work environment, and the opportunity to make a significant impact in the retail sector. If you're passionate about fashion and leadership, this is the perfect opportunity for you.

Benefits

Employee discount

Health insurance

Wellness programs

Retirement plans

Paid leave

Community day

Qualifications

• Strong leader who enjoys taking responsibility for others.
• Ambitious and effective communicator with analytical capabilities.

Responsibilities

• Responsible for the total OMNI customer experience in your store.
• Manage department sales and budget goals to optimize results.
• Recruit, onboard, and develop your team in-store.

Skills

Leadership

Analytical Skills

Customer Service

Communication

Job description

Company Description

Job Description

About the Role

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and acting on them.
• Establish & analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Manage your department in a cost-efficient way.
• Ensure correct routines in fitting room and checkout, including transactions, returns, and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store.
• Complete performance evaluations and succession planning to support business & team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan & work as a team with in-store Visual Merchandiser team.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Responsible for the team's planning & scheduling.
• Communicate regularly to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in relevant onboarding & training processes for your role & future development.

Retail Operations/Visual & Commercial Execution

• Maintain a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high-quality visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle—from delivery to presentation—and fitting room routines meet standards and routines, utilizing all tools and technology provided.
• Follow best practices for in-store OMNI Services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain consistent price signage following guidelines according to global and local strategies.
• Update & maintain BOH areas with key information, health & safety, tidiness, etc.
• Responsible for opening & closing the store daily.

Qualifications

Who You Are

• A strong leader who enjoys taking responsibility for others.
• Ambitious, an effective communicator, supportive, analytical, and capable of working with numbers and managing statistics.
• Achievement-oriented, motivated by performance and competition, and customer-centric.

Why You'll Love Working at H&M

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization with 7 unique values over 75 years.
• Access to Colleague Resource Groups for community and networking.
• An inclusive environment where you can be yourself.
• Global talent community with unlimited career growth opportunities.
• Support for overall wellbeing with comprehensive benefits (health insurance, wellness, family support, retirement plans, paid leave, community day).
• Employee discount at H&M, & Other Stories, and COS.

Additional Information

Expected base salary range: $16.91 - $21.98 hourly. EEOC Code: SLS. Pay Status: Non-Exempt, Hourly.

This role involves critical responsibilities, with additional duties as assigned. Compensation may vary depending on qualifications and location. We are committed to reasonable accommodations for applicants with disabilities.

Benefits

Attractive global benefits including staff discount, health coverage, wellness programs, retirement plans, paid leave, and voluntary benefits.

Inclusion & Diversity

We are dedicated to inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process and aim for a fair, bias-free application process.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression and personal style. We foster a culture of inclusion and belonging, seeking colleagues who share this commitment.

Watch our video: https://youtu.be/niHe1NQ5-rw