Department Manager

ZARA; Jersey City (NJ); On-site; USD 55,000 - 74,000; Full time

Job summary

Zara USA, Inc. is seeking a Department Manager in Jersey City to lead the sales team, align with the commercial strategy, and uphold the brand image. You will oversee stock, merchandising, and store presentation while collaborating with managers to deliver superior customer experiences.

You will analyze product performance, coordinate replenishment, and train the sales team to maximize store results in a fast-paced retail environment.

Responsibilities

• Control stock and manage your section to achieve the sales objectives.
• Review the news, give locations and mark store rotations.
• Supervise product replenishment.
• Control the merchandising and furniture of the store (walls, collettes, mannequins, tables, shop windows)
• Continuous communication with the general manager and the team.
• Conduct product analysis to carry out actions and improve results.
• Execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Ensure customer service standards are met and incidents are resolved.
• Take responsibility to minimize shrinkage and implement action plans.

Skills

Sales leadership

Fashion knowledge

Analytics

Team training

Customer service

Merchandising

Job description

As a Department Manager you are primarily responsible for fulfilling the commercial strategy while maintaining an attractive image adapted to the client. You are a leader and inspirer of the section's sales team, with great knowledge of product, fashion, social media and trends. Commercial core, with analytical capacity for all the reports we work with, as well as organizational. You will also be responsible for the general image of your section and adaptation of the layout according to the type of client.

Key Responsibilities

• Control stock and manage your section to achieve the sales objectives.
• Review the news, give locations and mark store/warehouse rotations.
• Global vision of the business, communication with the rest of the managers to unify the client's image.
• Supervise product replenishment.
• Control the merchandising and furniture of the store (walls, collettes, mannequins, tables, shop windows)
• Continuous communication and feedback with both the general manager and the team.
• Conduct product analysis (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Ensure that customer service standards are met and incidents are resolved.
• Take responsibility and ensure that SHRINKAGE is minimized. Execute action plans regarding the needs of the store.
• In charge of the organization of people in your section, taking advantage of the commercial potential of the store.
• Organize the sales team for the execution of all commercial tasks in the most productive way for the store.
• Continuously train the sales team in your section and specialists of the store.
• Identify and propose new profiles for your team.
• Develop, recognize and give constructive feedback for the evolution of the team.
• Responsible for compliance with occupational risk prevention, health and safety regulations.

Annual compensation range:

$55,000 - $74,000 +discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.