Operations Manager, FASHION SQUARE

ZARA; Scottsdale (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Zara USA, Inc. is seeking a second-in-command store leader in Scottsdale, AZ. You will support the director, lead the team to achieve store objectives, and ensure a superior customer experience.

You will analyze reports across product, operations and people to drive improvements and lead change with a strong fashion and product background. You will manage stock, schedules, training and adherence to company standards, while coordinating with central and country teams to optimize omnichannel

Qualifications

• Must have completed 90 day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a Development Day before applying
• Ability to travel for Campus training

Responsibilities

• Supports the director in managing all sections to achieve sales targets.
• Monitors product display in all sections.
• Ensure that in all sections, product analysis is carried out to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales.
• Continuous communication and feedback is given to both the central and the country sales team.
• Monitor the communication flow of all departments.
• Lead the implementations of new projects and commercial and operational updates.
• Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans.

Skills

Leadership

Team management

Analytical skills

Product knowledge

Organizational skills

Store operations

Education

Tra!n platform training

Tools

Tra!n platform

Job description

As the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives, meet the company's management standards, and ensure a good customer experience. You’ll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition, they are innovative, with a great capacity to adapt and lead change.

Key Responsibilities

PRODUCT

• Supports the director in managing all sections to achieve sales targets.
• Monitors product display in all sections.
• Ensure that in all sections, product analysis is carried out (shortcomings, competition, and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Continuous communication and feedback is given to both the central and the country sales team.
• Monitor the communication flow of all departments.

PROCESS

• Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.
• Support the director by executing the organization and planning of people and processes.
• Ensure that teams work to company standards achieving appropriate productivity.
• Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.
• Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Lead the implementations of new projects and commercial and operational updates.
• Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.

CUSTOMER

• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.

PEOPLE

• Help the manager manage the budget of hours with respect to the needs of the store.
• Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.
• Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Support the director in the development of succession plans (quarry) by identifying and training potential candidates.
• Develop, recognize, and give constructive feedback.
• Leads compliance with occupational risk prevention, health and safety at work standards.

Eligibility Requirements

• Must have completed 90 day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a Development Day before applying
• Ability to travel for Campus training

Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.