Department Manager

McDonald's Restaurants Limited; Excelsior Springs (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Health insurance

Education assistance

Leadership training

Advancement opportunities

Job summary

McDonald's Restaurants Limited seeks a Manager / Department Leader to oversee daily operations, lead shifts, coach Crew Members, and ensure fast, friendly service while maintaining quality standards. The role may involve leading Hospitality, Quality, or People departments and driving safety, efficiency, and training across the restaurant.

Strong leadership and communication skills are essential for success.

Qualifications

• Previous management experience is preferred, particularly in a restaurant, retail, hospitality, or other fast-paced customer service environment.
• Ability to lead shifts, coach employees, and deliver a great customer experience.

Responsibilities

• Leading shifts and directing Crew Members
• Coaching, training, and developing employees
• Providing a great customer experience
• Maintaining food quality and food safety standards
• Helping ensure restaurant cleanliness and organization
• Managing assigned restaurant systems and procedures
• Setting goals, delegating responsibilities, and following up on results
• Supporting staffing, scheduling, inventory, and other restaurant operations
• Working with other Managers to achieve restaurant goals

Skills

Leadership

Coaching

Communication

Teamwork

Organized

Job description

Manager / Department Leader

About the Position

This position is with an independently owned and operated McDonald’s franchise restaurant. The franchisee is a separate company and employer from McDonald’s USA and is solely responsible for employment matters at this restaurant, including hiring, discipline, supervision, staffing, scheduling, and termination.

McDonald’s USA does not control employment decisions at this restaurant and will not receive your employment application or participate in the hiring process.

Why Work With Us?

A management position is an opportunity to build your leadership skills, develop your team, and play an important role in the success of the restaurant.

Our Managers lead shifts, coach employees, deliver a great customer experience, and help ensure the restaurant operates safely and efficiently. Depending on the position, Managers may also take responsibility for specific areas of the business, such as People, Hospitality, Quality, Training, Food Safety, or Inventory Management.

Whether you are an experienced restaurant manager or ready to take the next step in your career, we provide training and development opportunities to help you grow.

Benefits & Perks

Depending on eligibility, position, and location, benefits may include:

• Flexible scheduling

• Paid time off or paid sick time

• Health insurance for eligible employees

• Early access to a portion of your earned wages

• Education assistance through Archways to Opportunity

• Leadership training and professional development

• Opportunities for advancement

Benefit availability and eligibility requirements may vary by position and location.

What You’ll Do

Managers help lead the restaurant and ensure customers receive a fast, accurate, and friendly experience. Responsibilities may include:

• Leading shifts and directing Crew Members

• Coaching, training, and developing employees

• Providing a great customer experience

• Maintaining food quality and food safety standards

• Helping ensure restaurant cleanliness and organization

• Managing assigned restaurant systems and procedures

• Setting goals, delegating responsibilities, and following up on results

• Supporting staffing, scheduling, inventory, and other restaurant operations

• Working with other Managers to achieve restaurant goals

Department Leadership Opportunities

Depending on the position and needs of the restaurant, Managers may also lead a specific department.

Hospitality Department Leader

The Hospitality Department Leader focuses on creating a great customer experience. Responsibilities may include training employees on service procedures, supporting promotions, and ensuring the Front Counter, McCafé, and Drive-Thru are organized and operating effectively.

Quality Department Leader

The Quality Department Leader focuses on food quality, safety, and kitchen operations. Responsibilities may include ensuring food is prepared quickly and correctly, maintaining food safety standards, controlling food costs, and training kitchen employees on production procedures and new menu items.

People Department Leader

The People Department Leader focuses on hiring, training, scheduling, and employee development. Responsibilities may include helping recruit qualified Crew Members, ensuring new employees receive a strong start, supporting training and scheduling, and recognizing and motivating employees.

What We’re Looking For

Previous management experience is preferred, particularly in a restaurant, retail, hospitality, or other fast-paced customer service environment.

We are looking for leaders who:

• Have a positive attitude and lead by example

• Are dependable and organized

• Communicate effectively with employees and customers

• Enjoy coaching and developing others

• Can make decisions and solve problems in a fast-paced environment

• Work well as part of a management team

• Are willing to learn and take on additional responsibility

• Have scheduling flexibility based on restaurant needs

Applicants must be at least 18 years old for this management position.

Grow With Us

Management can be the beginning of a long-term career path. Managers who demonstrate strong leadership and operational skills may have opportunities to take on additional responsibilities and advance into higher levels of restaurant and organizational leadership.

Additional Information

This posting provides a general overview of the management position and is not intended to list every responsibility or essential function of the job. Managers may perform a variety of duties based on their position and the needs of the restaurant.

By applying, you understand that you are applying for employment with an independently owned and operated McDonald’s franchisee, not McDonald’s USA. Information submitted with your application will be provided to the franchisee for purposes of evaluating your application and contacting you regarding employment opportunities. The franchisee alone is responsible for all employment decisions and employment practices at this restaurant. Questions regarding the franchisee’s privacy practices should be directed to the franchise organization.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.