Department Manager

brobstongroup.com - Jobboard; Beverly Hills (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Department Manager for their Beverly Hills store. This role involves leading a team of client advisors to meet store targets while managing day-to-day operations, including inventory and customer service.

The ideal candidate should have proven experience in luxury retail leadership, with strong communication skills and a passion for fashion and culture. This is a hands-on role that requires both coaching and operational responsibilities.

Qualifications

• Proven experience leading diverse teams in a similar luxury retail environment.
• Strong communication and interpersonal skills with the ability to develop and coach others.
• Demonstrable commercial acumen and ability to analyze sales performance.

Responsibilities

• Lead, coach, and develop the team to drive business goals.
• Provide regular qualitative feedback and in-the-moment coaching.
• Identify, recruit, onboard, and secure succession plans for talent.

Skills

Leadership in luxury retail

Strong communication skills

Commercial acumen

Problem-solving skills

Client-centric mindset

Job description

Summary

The Department Manager will own a department or floor's performance at the Beverly Hills store, leading and coaching a team of client advisors to achieve individual, departmental, and store targets. The role supports the Store Manager/Director in developing new and existing clients, builds succession plans, and combines commercial leadership with hands-on selling and team development. Operational responsibilities include opening and closing the store and maintaining inventory and policy compliance.

Responsibilities

• Lead, coach, and develop the team to drive business goals; set and review individual and team targets.


• Provide regular qualitative feedback and in-the-moment coaching to improve KPI performance.


• Identify, recruit, onboard, and secure succession plans for talent in collaboration with Store Manager/Director.


• Role-model selling behaviors, support sales activity, and grow category performance through analysis and action.


• Manage customer flow and service standards to ensure a high level of client experience and optimize data capture.


• Lead store operations in absence of senior management, including opening/closing and inventory management.

Requirements

• Proven experience leading diverse teams in a similar luxury retail environment.


• Strong communication and interpersonal skills with the ability to develop and coach others.


• Demonstrable commercial acumen and ability to analyze sales performance and implement solutions.


• Agile, creative, and commercial approach to problem solving.


• Passion and knowledge of the managed product category and a client-centric mindset.


• Committed team player willing to work side by side with the team and a strong interest in fashion, art, and culture.