Department Lead Shift 1

At Home; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

At Home in Plano, TX is seeking a Distribution Center Lead to train and direct team members in unloading, sorting, and loading cartons and pallets in a fast-paced environment.

The role emphasizes KPI-driven leadership, effective communication, and safety, with responsibilities including overseeing shipping/receiving, labor deployment, and on-the-floor problem solving to meet daily throughput targets.

Qualifications

• 2+ years warehousing experience.
• Previous Lead experience.
• Ability to lead others in a positive work environment.
• Ability to overcome problems and obstacles to meet timelines.
• Effective communication and interpersonal skills.
• Proficiency in English - read, write and communicate.
• Learns quickly and adapts to changing needs.
• Ability to operate material handling equipment.
• Ability to lift 50 pounds.
• Adheres to safety procedures and safe work practices.

Responsibilities

• KPI-Driven Leadership: Gather, analyze, and apply KPIs to guide team performance and improve processes.
• Effective Communication: Lead shift handovers and keep stakeholders aligned on goals.
• Operational Oversight: Supervise shipping, receiving, and sorting to meet throughput targets.
• Workforce Optimization: Assign tasks and adjust labor deployment in real time.
• Training & Development: Onboard new associates and provide ongoing safety and skills training.
• Performance Coaching: Conduct evaluations and coach for productivity and quality improvements.
• Problem Resolution: Identify and resolve issues using KPI data and root cause analysis.
• Safety Leadership: Monitor safety and enforce protocols to address hazards.
• Automation Coordination: Coordinate daily operations in the automated environment with AGVs/AMRs.

Skills

Warehousing

Lead experience

Team leadership

Communication

English fluency

Safety compliance

Punctuality

Equipment operation

Job description

JOB SUMMARY

The Distribution Center Lead is responsible for training and directing team members to safely and efficiently unload, sort, and load cartons and pallets in a fast-paced environment.

ESSENTIAL FUNCTIONS

• KPI-Driven Leadership:
  Gather, analyze, and apply Key Performance Indicators (KPIs)—including Cost Per Carton, Productivity, and Downtime to guide team performance, identify trends, and implement process improvements.

• Effective Communication:
  Ensure consistent and transparent communication across team members and management. Lead clear shift handovers and keep all stakeholders aligned on operational goals and progress.

• Operational Oversight:
  Supervise and actively participate in the accurate and timely shipping, receiving, and sorting of product to meet daily throughput and completion targets.

• Workforce Optimization:
  Provide clear direction and assign tasks effectively to balance workloads and maximize productivity. Adjust labor deployment in real-time to meet changing demands.

• Training & Development:
  Support the onboarding of new associates and ensure all team members receive ongoing training to enhance skills, ensure safety compliance, and promote professional growth.

• Performance Coaching:
  Conduct performance evaluations, deliver constructive feedback, and coach team members to drive continuous improvement in productivity, quality, and safety.

• Problem Resolution:
  Proactively identify and resolve operational or personnel issues using KPI data and root cause analysis to minimize disruptions and maintain workflow efficiency.

• Safety Leadership:
  Champion a strong safety culture by monitoring incident rates, conducting safety walks, reinforcing safety protocols, and taking immediate action to address hazards.

• Automation Coordination & Floor Execution
  Oversee and support daily operations within an automated environment, including coordination with driverless forklifts (AGVs/AMRs) and automated offloading equipment. Ensure team members follow proper interaction protocols, maintain safe and efficient material flow, and address minor system issues or escalations to minimize downtime and support throughput goals.

QUALIFICATIONS

• 2+ years warehousing experience
• Previous Lead experience
• Ability to lead others in a positive work environment.
• Ability to overcome the inevitable problems and obstacles that surface to meet timelines.
• Effective communication and interpersonal skills
• Proficiency in English - Must be able to read, write and communicate in English
• Learns quickly and adapts to changing needs easily
• Ability to operate material handling equipment.
• Ability to lift 50 pounds required
• Ability to adopt our safety procedures and ensure safe work practices.

WHO WE ARE

Discover At Home, the Home and Holiday Décor Superstore with endless aisles of must-have styles at prices so low you won't believe it. We are a dynamic, fast-paced retail brand with exciting career opportunities offering growth and a fun job you’ll love. We boast over 260 retail stores across 40 states, multiple distribution centers, and a modern corporate headquarters located in Coppell, TX. We have open positions that value imagination and diversity, giving people the opportunity to explore, grow, and help shape our future.

WORKING CONDITIONS

• Distribution Centers:
• Ability to lift a minimum of 50 lbs. individually.
• Ability to work in a non-climate-controlled environment.

About Us

When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.