Department Lead

US Foods; Tumwater (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a Department Lead to oversee operations in a vibrant retail environment. This role involves managing inventory, ensuring exceptional customer service, and maintaining appealing merchandise presentation. You will also take on Manager on Duty responsibilities when required, making quick decisions to enhance customer satisfaction. Join a dynamic team where your contributions will directly impact the success of the store and the experience of our customers. If you're motivated, customer-focused, and ready to roll up your sleeves, this opportunity is perfect for you!

Benefits

Health insurance

Retirement benefits

Paid time off

Employee stock purchase plan

Life insurance

Qualifications

• 3+ years in retail or customer service required.
• Experience in supervisory or lead roles preferred.

Responsibilities

• Manage inventory levels and ensure quality customer service.
• Open and close the CHEF’STORE as needed.

Skills

Customer Service

Inventory Management

Sales Maximization

Team Leadership

Problem Solving

Education

High School diploma or equivalent

Tools

Computer software

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

Leads all functions of the Dry, Disposables, and Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. Ensures effective inventory levels, appealing and profitable merchandise presentation and quality customer service. The lead will have Manager on Duty responsibilities; in the absence of the Store Manager and/or Assistant Store Manager, including opening and closing the CHEF’STORE.

The pay for the Department Lead is $14.00/hr to $24.00/hr, with a starting rate of $18.32/hr.

Benefits start day one! (remove if union or part time)

Schedule: Open availability preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure proper inventory levels, based on store capacity, promotions, customer requests and seasonal merchandise, in all assigned areas to maximize sales. Complete all daily orders.
• Maximize departmental sales by driving and maintaining superior customer service, freshness, and in stocks. Ensure a daily date check is executed. Train, motivate and develop staff to execute the same standards.
• Ensure appealing presentation and pricing standards are maintained in assigned areas.
• Utilize computer as needed.
• Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
• Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager. Perform Manager on Duty functions as needed.
• Role model and promote our cultural beliefs.
• Ensure that the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices at all times.
• Correct safety issues and then notify the store management of any safety issues that exist in the store, correct if possible.
• Responsible for other duties and responsibilities as assigned or required by Store Management.

SUPERVISION

• The incumbent is not required to provide direct supervision for any position. However, the incumbent may be required to monitor performance and provide real time coaching to support other associates in achieving the assigned goals.

RELATIONSHIPS

• Internal: The incumbent is required to interact with employees at all levels of responsibility throughout the company.
• External: The incumbent is required to interact with all customers and service providers.

WORK ENVIRONMENT

• Work is performed in a retail store setting, open to the public. While performing the duties of this job, exposure to outside weather conditions which can include inclement weather. The noise level in the work environment is usually moderate. Work is typically performed on a level surface however the use of a ladder or working on an elevated surface may be required as needed. Temperature varies throughout the store ranging from -10 to 85 degrees. Required to physically interact with customers.

MINIMUM QUALIFICATIONS

• Three (3) years’ experience in a retail setting, restaurant, or customer service environment.
• Supervisory or Lead experience preferred.
• Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends.
• Must possess and demonstrate competency and proficiency with computer use, word processing, email, and internet software.

Certifications/Training

• N/A

Licenses

• N/A

PREFERRED QUALIFICATIONS

• Must have the desire and the ability to deliver exceptional customer service.
• Must possess the ability to quickly assess situations, address issues, and make solid, good business decisions.
• Must demonstrate good common sense and the ability to think logically through all situations.
• Must possess the ability to build professional relationships with the client base.
• Must be motivated and self-driven and consistently demonstrate the ability to analyze customer needs and make recommendations based on sound business knowledge and commercial acumen.
• Must possess the adaptability and a willingness to help out in order to get the job done, understanding fully that the nature of the business means that staff at all levels within the store will be expected to “roll up their sleeves” and provide whatever is required to offer the customer fast, easy, and efficient service.

Education

• High School diploma or equivalent required.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: CONTINUOUSLY

WALK: CONTINUOUSLY

DRIVE VEHICLE: OCCASIONALLY

SIT: OCCASIONALLY

LIFT

1-10 lbs (Sedentary): CONTINUOUSLY

11-20 lbs (Light): CONTINUOUSLY

21-50 lbs (Medium): CONTINUOUSLY

51-100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

CARRY

1-10 lbs (Sedentary): CONTINUOUSLY

11-20 lbs (Light): CONTINUOUSLY

21-50 lbs (Medium): CONTINUOUSLY

51-100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

PUSH/PULL: FREQUENTLY

CLIMB/BALANCE: FREQUENTLY

STOOP/SQUAT: FREQUENTLY

KNEEL: OCCASIONALLY

BEND: FREQUENTLY

REACH ABOVE SHOULDER: FREQUENTLY

TWIST: FREQUENTLY

GRASP OBJECTS: CONTINUOUSLY

MANIPULATE OBJECTS: CONTINUOUSLY

MANUAL DEXTERITY: FREQUENTLY

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $14.00 and $24.00.

This role will also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

About Us

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here.

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.