Department Lead

Coastal-Farm-; Redmond (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

Coastal Farm & Ranch in Redmond, OR is seeking a department leader to drive excellent customer service, product knowledge, and merchandising across Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling.

You will greet customers, supervise daily operations, train associates, and step in for store leadership when needed, while ensuring signage, inventory, and store cleanliness meet Coastal Farm standards.

Qualifications

• 1 year of experience in retail.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.

Responsibilities

• Greet and assist customers and help locate products.
• Oversee daily department operations including merchandising, display presentation, signage standards, and inventory monitoring.
• Train new associates on procedures and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Lead store meetings and communicate store goals/objectives.
• Answer incoming phone calls.
• Maintain comprehensive knowledge of Coastal Farm products.
• Maintain awareness of product knowledge and promotions.
• Assist in floor moves, merchandising, and store housekeeping.

Skills

POS system

Customer service

Interpersonal skills

Adaptability

Computer literacy

Tools

Eagle Browser

Job description

Primary Purpose

To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling.

Essential Duties and Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties and Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• 1 year of experience working in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.