Department Lead

C-A-L Ranch Stores; Show Low (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

C-A-L Ranch Stores is seeking a Department Leader to supervise Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling. You will greet customers, drive product knowledge, and oversee merchandising, signage, and inventory.

You will train associates and act in leadership during scheduled shifts, opening/closing duties, and store meetings. The role emphasizes strong communication, teamwork, and adaptability to a fast-changing retail environment while ensuring excellent customer

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shifting priorities.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet customers and acknowledge them, helping them locate products.
• Oversee daily department operations including merchandising, display, signage, and inventory.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Step in for Store Manager/Asst. Store Manager when scheduled.
• Open and close the store as needed.
• Lead store meetings and pursue store goals/objectives.
• Answer incoming phone calls and maintain radio communications.
• Maintain comprehensive product knowledge and promotions.
• Assist in floor moves, merchandising, and housekeeping.

Skills

Retail leadership

Customer service

Interpersonal skills

Adaptability

Computer literacy

Communication skills

Retail concepts

Tools

Eagle Browser

POS system

Job description

Primary Purpose

To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling.

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties And Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• 1 year of experience working in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.