Department Job Floater

Credit Union Of Atlanta; Atlanta (GA); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Credit Union Of Atlanta seeks a part-time Member Services/Contact Center professional in Atlanta, GA. You will respond to member inquiries by phone, email, and in person, process transactions, and promote products and services.

You will verify identities and document interactions while handling cash and maintaining confidentiality. The role requires 1–2 years of banking experience and a high school diploma.

Competenze

• Customer service experience in a financial setting.
• Knowledge of Credit Union products & services.
• 1-2 years credit union or banking experience.
• Strong communication and accuracy in handling transactions.
• Familiar with BSA/AML/CIP requirements.

Mansioni

• Assist Contact Center by responding to member inquiries via phone, email, and fax providing information on loans, products and services.
• Verify the identity of each caller to maintain member security and confidentiality.
• Document all interactions and account activities during each member contact.
• Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance.
• Open and close accounts and initiate membership and loan applications via telephone and in person.
• Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies.
• Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay.
• Set up and troubleshoot home banking and online bill payment services.
• Process loan payments, account deposits, withdrawals, and temporary checks as needed.
• Transfer calls to appropriate departments when further assistance is required.
• Actively identify and recommend products or services that meet members' financial needs.
• Consistently deliver a professional, courteous, and member-focused experience.
• Perform daily member services, such as opening and closing accounts.
• Promote and cross-sell products to build a financial relationship in line with business strategy.
• Resolves discrepancies by servicing file maintenance and account changes.
• Interviews and assists members with loan applications to ensure completeness.
• Evaluate loan applications, verify income, obtain credit bureau reports, and verify debts.
• Notify applicants of loan decisions by phone and provide next steps.
• Explain denial reasons or counter-offers and explore options for denied members.
• Process applications from the online queue for underwriting.
• Coordinate loan closings between the member and the Loan Processor.
• Ensure proper loan processing and adherence to loan quality standards.
• Meet monthly production and sales goals.

Conoscenze

Customer Service

Communication

Cash Handling

Sales/Cross-sell

BSA/AML/CIP compliance

Formazione

High School Diploma

Descrizione del lavoro

Job Type

Part-time

Atlanta, GA

Job Function

Contact Center, Member Services, Teller

Description

Department Job Floater

Duties and Responsibilities

Contact Center

• Assist Contact Center by responding to member inquiries via phone, email, and fax providing information on loans, products and services.
• Verify the identity of each caller to maintain member security and confidentiality.
• Accurately document all interactions and account activities during each member contact.
• Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance.
• Open and close accounts and initiate membership and loan applications via telephone and in person
• Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies.
• Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay.
• Set up and troubleshoot home banking and online bill payment services.
• Process loan payments, account deposits, withdrawals, and temporary checks as needed.
• Transfer calls to appropriate departments when further assistance is required.
• Actively identify and recommend products or services that meet members' financial needs.
• Consistently deliver a professional, courteous, and member-focused experience

Member Services

• Performs daily member services, such as opening and closing accounts.
• Presents, Identifies, recommends and promotes products and services in order to build a financial relationship in alignment with the Credit Union’s business strategy.
• Resolves member account discrepancies by performing file maintenance and account changes as needed.
• Recommends appropriate products and services to meet or exceed these goals, including GAP, Warranty and Credit Life and Disability Insurance for loan products.
• Interviews and assists members with the loan application process to ensure completeness of information.
• Evaluates loan applications by gathering background information on loan applicants, verifies employment and income, obtains credit bureau reports, verifies existing debts.
• Notifies applicants of loan decisions by phone within one hour and requests additional information if required.
• Explains reasons for denial or counter-offer and explores options for members who are denied or countered.
• Processes applications from the online queue and prepares them for submission to underwriting.
• Coordinates loan closings between the member and the Loan Processor.
• Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union’s loan quality standards.
• Responsible for meeting production and other sales goals on a monthly basis.
• Notifies applicants of loan decisions by phone within one hour and requests additional information if required.
• Explains reasons for denial or counter-offer and explores options for members who are denied or countered.
• Processes applications from the online queue and prepares them for submission to underwriting.
• Coordinates loan closings between the member and the Loan Processor.
• Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union’s loan quality standards.
• Responsible for meeting production and other sales goals on a monthly basis.

Teller

• Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
• Verify and process, under dual control, night drop, mail, and ATM deposits and transactions.
• Sell credit union monetary instrument
• Cross-sell all credit union products and services.
• Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP.
• Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property.

Requirements

Education and Qualifications

High School Diploma

Knowledge of Credit Union products & Services

1-2 years credit union or banking experience

Customer Service experience

Contact Center experience preferred

Cash Handling experience

*All applicants must have a clean criminal background and credit check. (Not benefits eligible)