Department Coordinator, Membership Support

The Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Free museum admission

Discounted guest tickets

Staff tours and presentations

Restaurant discounts

Job summary

The Philadelphia Museum of Art is seeking a proactive Membership Coordinator to support the Member Experience team in day-to-day operations, member communications, and engagement activities. You will liaise with Development Operations to ensure accurate records and timely acknowledgements.

The role involves assisting with collateral creation, member retention efforts, and providing high-quality service to our diverse member community across events and programs.

Qualifications

• Exceptional written and oral communication skills.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Provide Member Support via phone and email, including one consistent weekend day.
• Assist the Membership team with daily operations and processing gifts and acknowledgements.
• Coordinate special member requests and accommodation as possible.
• Create and promo collateral for membership programs and benefits.
• Track concerns and solutions to maintain long-term member relationships.
• Maintain and ensure accuracy of member records with Development Operations and IIT.

Skills

Communication skills

Organizational skills

Microsoft Word/Excel

Raiser's Edge knowledge

Tools

Raiser’s Edge

Job description

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute

The Membership Coordinator plays an integral role in the day-to-day operations of the Membership team, with keen attention to detail in service to our member community. The coordinator also provides support to the Membership (services, communications, and engagement) team and as a liaison with Development Operations.

Specifically, you will:

• Providing Member Support via phone and email, work week including one consistent weekend day.
• Assist the Membership team in the daily operations of the Membership Program including the coordination of mailing materials, processing of gifts, and preparation and mailing of acknowledgement letters, and assisting with member retention solutions.
• Assist in the coordination, solution creation, and accommodation of special requests from members as possible.
• Participate in the conceptualization, planning, and creation of collateral materials used to promote membership (programs, acquisition, renewal, upgrade, etc.) and other benefits designed to increase engagement with the Museum.
• Support the Membership team in tracking concerns and solutions to ensure consistent and long-term relationship building and solution creation
• Coordinate with Development Operations and IIT to create and maintain accuracy of records and ensure ease of use for member benefits.
• As a member of the Membership Team, provide administrative support as needed.
• Represents the Membership department at various Museum events and activities.
• Provide general administrative support to Membership Team as needed.
• Perform other duties as assigned.

Your background and experience include:

• Exceptional written and oral communication skills
• Strong organizational skills, attention to detail, and the ability to be flexible and creative.
• Computer proficiency including Microsoft Word and Excel required.
• Knowledge of Raiser’s Edge highly desirable

Position and Compensation Details

• The hourly rate for this position is $20.48
• This position is Full-Time, Non-Exempt, and 35 hours per week.
• This position is part of the AFSCME Local 397 bargaining unit.
• This position reports to the Manager of Member Experience
• Physical requirements:
• Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus.
• Work week includes one weekend day.
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.