Department Assistant - Occupational Health - PRN As Needed

ProHealth Care; Muskego (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is looking for a dedicated Department Assistant to join their Occupational Health team. In this role, you will be essential in providing administrative support, scheduling appointments, and ensuring a seamless experience for patients and providers. You'll thrive in a fast-paced, team-oriented environment, where your contributions will help improve clinic operations. With a consistent Monday-Friday schedule and a comprehensive benefits package, this is a fantastic opportunity to begin your career in healthcare and make a meaningful impact in the community.

Benefits

Generous PTO

Insurance options

Tuition reimbursement

401K match

Qualifications

• Experience in a healthcare setting preferred; EPIC experience a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer calls, schedule appointments, and provide admin support.
• Manage patient records and coordinate with clinics.

Skills

Strong communication skills

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EPIC Electronic Health Record System

Job description

Department Assistant - Occupational Health - PRN As Needed

Location: Oconomowoc

Job Type: Days - 1st Shift

Weekly Hours: 0

Department Assistant (Call Center) - Occupational Health

Monday - Friday 8-1630 with occasional or possible weekends as needed. Will cross train as check in for front desk at clinic locations.

Begin your career with ProHealth Care and become part of a dedicated team in Occupational Health. We are seeking a Department Assistant to support our call center, helping coordinate patient scheduling and clinic operations. This role is essential in ensuring a seamless experience for our patients and providers while working in a fast-paced, team-oriented environment.

What You’ll Do:

• Answer and direct calls, schedule appointments, and provide administrative support to the Occupational Health team.
• Assist in managing patient records and coordinating with clinics across multiple locations.
• Work closely with providers and staff to ensure efficient scheduling and workflow.
• Support front desk check-in as needed at clinic locations.

What We’re Looking For:

• Experience in a healthcare setting preferred; EPIC experience a plus.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• A commitment to providing exceptional service to patients and colleagues.

What You Will Do:

The Department Assistant is responsible for performing a variety of administrative and clerical duties in an organized, timely, and accurate manner. This individual is primarily responsible for scheduling appointments in the EPIC Electronic Health Record System.

Other Responsibilities Include:

• Promptly answers/responds to phone calls, voicemails, and emails.
• Coordinates departmental new hire orientation including issuing equipment and supplies, providing a tour and introductions, reviewing non-clinical policies, and providing an overview of computer, voicemail, etc.
• Updates departmental policies and procedures.
• Coordinates computers for clinical staff including issuing, ordering accessories, keeping equipment charged and supplied, and troubleshooting.
• Assists in updating and maintaining staff schedule calendars.
• Updates departmental website as needed.

What you will need:

• High school diploma or equivalent.
• Related experience preferred.
• EPIC experience needed at this time.

Why Join ProHealth Care:

• Work-life balance with a consistent Monday-Friday schedule.
• Comprehensive benefits package, including generous PTO, insurance options, tuition reimbursement, and 401K match.
• A collaborative, supportive team where your contributions make a difference.

If you are organized, customer-focused, and thrive in a dynamic healthcare setting, we’d love to hear from you! Apply today and #BeginYourStory with ProHealth Care.