Department Assistant II, Fitchburg Campus, 40 Hours, Days

ummh; Fitchburg (MA); Sur place; USD 27 000 - 40 000; Plein temps

Avantages offerts par ce poste

Signing bonus

Résumé du poste

UMass Memorial Health is seeking a patient-facing administrative professional to join the Physical Therapy team in Central Massachusetts. This role supports check-in, eligibility verification, scheduling, and billing coordination to ensure smooth patient care.

The position is non-exempt, full-time, with day shifts and a 40-hour work week. The starting hourly rate ranges from $19.45 to $29.18, with pay adjusted for hours worked and experience.

Responsabilités

• Greets visitors and patients for scheduled and urgent care appointments and procedures.
• Verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures of consent for treatment authorization and insurance/billing information.
• Assesses patients' needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient's call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas and arranges tests and procedures according to guidelines.
• Prioritizes appointments to foster optimum patient care and efficient use of resources.
• Ensures tests and prep information is provided to patients verbally, by mail, and/or via patient portal.
• Collaborates with insurers to obtain prior authorizations for procedures and tests as needed.
• Follows guidelines to ensure pre-authorization and referrals are obtained prior to visits.
• Verifies eligibility for procedures or tests from various health care institutions.
• Maintains accurate and timely records, logs, charges, files, and other related information.
• Performs related administrative and clerical duties, such as retrieving files, distributing mail, data entry, and relaying messages to clinicians and staff.
• May prepare reports or spreadsheets for clinicians as requested.
• Collects co-payments from patients for visits and maintains or deposits daily cash.
• Calculates daily totals of co-payments for reconciliation.
• Composes standard letters for routine inquiries and procedures.

Description du poste

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt

Hiring Range: $19.45 - $29.18 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

• Holidays - Every Other Holiday, Monday through Friday
• Scheduled Hours: 7a-330p/8a-430p/1030a-7p
• Shift: 1 - Day Shift, 8 Hours (United States of America)
• Hours: 40
• Cost Center: 24060 - 3880 Physical Therapy
• Union: SEIU - Service & Maintenance HealthAlliance Burbank

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• 2. Confirms and verifies patient demographic and insurance information.
• 3. May collect co-payments from patients upon arrival.
• 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• 6. Receives and directs phone calls.
• 7. Connects the patient's call to the provider or responds to the patient and takes messages as directed.
• 8. Schedules urgent care appointments as needed and directed by clinicians.
• 9. Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• 10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
• 11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
• 12. Collaborates with insurers to obtain patients' prior authorizations for procedures and tests as needed.
• 13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• 14. Complies with referral management regulations.
• 15. Verifies eligibility for procedures or tests from various health care institutions.
• 16. Follows up to correct discrepancies.
• 17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
• 18. Preps the patient's information for clinicians for scheduled patient visits as needed.
• 19. Scrubs Patient Encounter information and submits electronically.
• 20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
• 21. Maintains accurate and timely records, logs, charges, files, and other related information as required.
• 22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents, and staff.
• 23. May prepare special reports or spreadsheets for clinicians as requested.
• 24. Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
• 25. Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
• 26. Composes, or selects standard form letters for clinician's response to routine inquiries and procedures, such as back-to-school authorizations.

Standard Staffing Level Responsibilities:

• 1. Meets established productivity standards.
• 2. Facilitates and promotes the sharing of knowledge and content throughout departments.

Takes responsibility for ensuring that all work outcomes satisfy the UMass Memoria