Department Assistant - Beckley - Requisition #490869

Oaklawn Hospital; Beckley (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

Infor is seeking a healthcare office administrator to handle clerical duties, patient registration, appointment scheduling, and insurance processing, enabling clinicians to focus on patient care. The role requires strong communication, multitasking, and data-handling abilities.

The position involves greeting patients, managing referrals, processing documents, and coordinating with staff across departments to maintain smooth patient flow and accurate records.

Qualifications

• Associate’s degree or equivalent preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks with high productivity.
• Experience with data extraction from multiple information systems.
• Proficiency in email, electronic calendar, word processing, and spreadsheets.

Responsibilities

• Handle administrative duties in a medical office to support patient care.
• Answer calls, route to proper destination, schedule appointments, and create messages.
• Greet patients, check in, assist with registration and scheduling.
• Process mail and faxes; prepare Electronic Medical Records by scanning documents.
• Assist patients with intake and insurance forms; verify patient information.
• Direct patients and confirm physician assignments; verify insurance eligibility.
• Communicate with staff to gather patient information for visits; schedule high-tech imaging.

Skills

Telephone skills

Written communication

Interpersonal skills

Multitasking

Productivity

Analytical skills

Problem solving

Data extraction

Software proficiency

Email/Calendar/Office tools

Education

Associate’s degree or equivalent

Tools

EMR systems

Job description

Job Summary

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions

Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Battle Creek, 14231 Beadle Lake Rd, Battle Creek, MI 49014