Dental Treatment Plan Coordinator & Patient Advocate

US Oral Surgery Management; Greenbelt (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

US Oral Surgery Management is seeking a proactive Treatment Plan Coordinator in Greenbelt, MD. The role involves guiding patients through treatment options, presenting doctor recommendations, and coordinating insurance benefits to help patients move forward with care.

Ideal candidates communicate clearly, educate patients on procedures and costs, and collaborate with surgeons and front office staff to ensure an exceptional patient experience.

Qualifications

• High school diploma or equivalent required.
• Previous dental or medical administrative experience required.
• Previous dental or medical insurance and billing experience preferred.
• Experience presenting treatment plans or working in consultative sales, healthcare coordination, high-end retail, or financial services is strongly preferred.

Responsibilities

• Present doctor-recommended treatment plans in a clear, compassionate, and easy-to-understand manner.
• Educate patients on recommended procedures, associated fees, insurance benefits, and financing options.
• Build trust with patients while helping them make informed decisions about their care.
• Confidently address financial concerns and overcome barriers by offering available payment and financing solutions.
• Follow up with patients who have not yet scheduled treatment to answer questions and encourage case acceptance.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Financial discussion

Self-motivation

Independent work

Education

High school diploma or equivalent

Dental/medical administrative experience

Tools

Practice management software

Job description

US Oral Surgery Management is seeking a proactive Treatment Plan Coordinator in Greenbelt, MD. The role involves guiding patients through treatment options, presenting doctor recommendations, and coordinating insurance benefits to help patients move forward with care.

Ideal candidates communicate clearly, educate patients on procedures and costs, and collaborate with surgeons and front office staff to ensure an exceptional patient experience.