Dental Treatment Coordinator: Patient Care & Scheduling

Johnson Family Dental; Cedar Park (TX); On-site; USD 60,174,000 - 71,635,000; Full time

Job summary

Castle Dental in Cedar Park, TX is seeking a Treatment Coordinator (TCC) to guide patients from diagnosis through scheduling, working closely with the dentist and front office to clearly explain treatment options and insurance benefits.

The ideal candidate is patient-focused, organized, confident communicating recommendations, and comfortable discussing financial options. Schedule: Monday–Wednesday 8am–5pm; benefits include PTO and health coverage.

Qualifications

• Willing to train.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Welcome and build strong relationships with patients throughout their treatment journey.
• Coordinate and schedule patient treatment following the dentist’s diagnosis and recommendations.
• Explain recommended treatment plans, procedures, and next steps to patients in a clear and compassionate manner.
• Discuss treatment costs, insurance benefits, financing options, and payment arrangements.
• Follow up with patients who have diagnosed but unscheduled treatment.
• Partner closely with dentists and clinical team members to ensure treatment plans are accurately communicated.
• Verify insurance benefits and assist patients in understanding their coverage.
• Maintain accurate patient records and treatment documentation.
• Coordinate appointments and help ensure the practice schedule is optimized.
• Communicate with patients by phone and other appropriate channels regarding treatment and scheduling.
• Provide exceptional customer service and help create a welcoming patient experience.
• Support practice goals related to treatment acceptance, patient retention, and overall practice performance.
• Maintain patient confidentiality and comply with all applicable policies, procedures, and regulations.

Skills

Willing to train

Knowledge of dental terminology

Strong communication

Job description

Castle Dental in Cedar Park, TX is seeking a Treatment Coordinator (TCC) to guide patients from diagnosis through scheduling, working closely with the dentist and front office to clearly explain treatment options and insurance benefits.

The ideal candidate is patient-focused, organized, confident communicating recommendations, and comfortable discussing financial options. Schedule: Monday–Wednesday 8am–5pm; benefits include PTO and health coverage.