Dental Treatment Coord III

University of Rochester; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

University of Rochester is seeking a detail-oriented office professional to manage dental status, financial compliance, and patient scheduling within the Dentistry department. You will coordinate between patients and care providers, handle financial counseling, and ensure accurate accounts receivable and records throughout the treatment plan.

The role requires strong customer service, effective communication, and the ability to operate in a fast-paced, diverse patient environment.

Qualifications

• High School diploma or equivalent with 1 year of customer service and/or general office experience required.
• Or equivalent combination of education and experience.
• 1 year of dental or medical office experience preferred

Responsibilities

• Manages and monitors dental status and financial compliance for Dentistry patient base.
• Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management.
• Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.
• Exhibits tact, initiative, and independent judgment while handling high dollar dental accounts and ensuring scheduling accuracy.

Skills

Customer service

Communication

Fast-paced environment

Diverse patient base

Education

High School diploma

1 year office/customer service experience

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 920755 UDFG Dental Faculty

Work Shift: UR - Day (United States of America)

Range: UR URCA 205 H

Compensation Range: $20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.

ESSENTIAL FUNCTIONS

• Exercising tact, initiative, and independent judgment, makes decisions using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization. Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues. Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes. Maintains good working relationship with other Dentistry care providers, Billing, and front line staff to coordinate referrals and other treatments relevant to the patient's overall dental treatment plan.
• Serves as primary contact to Billing personnel, care provider, and/or Practice Manager or Administrator to resolve patient concerns. Performs check-in and check-out procedures. Processes payment. Makes referrals to Social Work as deemed necessary. Contacts referred patients, registers, and schedules New Patient Referral appointments. Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements.
• Responsible for Insurance Preauthorization. Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements. Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures. Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as authority in the absence of supervisor, exercising good judgment and tact. Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of customer service and/or general office experience required
Or equivalent combination of education and experience
1 year of dental or medical office experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Strong customer service skills (via telephone and in person) required
Ability to communicate effectively and professionally required
Ability to work well in a fast-paced environment required
Ability to work with a diverse patient and provider population required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment ex