Dental Treatment Coordinator

Commonwealth Dentistry; Ashland (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading dental practice in Ashland is seeking a Treatment Coordinator to enhance patient experiences by creating effective treatment plans and managing financial consultations. This role requires strong communication skills and previous dental front office experience. The ideal candidate will thrive in a fast-paced environment and be proactive in addressing patient needs while ensuring the practice's financial integrity.

Benefits

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Previous Front Office Dental experience required.
• Knowledge and experience with dental treatment plans and insurance requirements preferred.

Responsibilities

• Assist in creating treatment plans and securing acceptance.
• Manage patient accounts and billing practices.
• Greet patients and schedule appointments.

Skills

Communication

Time Management

Organizational Skills

Education

Front Office Dental Experience

Tools

Microsoft Office Suite

Dental Practice Management Software

Job description

1 month ago Be among the first 25 applicants

Position Summary

The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable, and positive demeanor to every patient experience.

KEY COMPETENCIES

1. Conduct interviews to understand the patient's oral health history, concerns, and objectives
2. Explain the treatment plan, address patient concerns, and answer questions
3. Assist the patient in prioritizing treatment and establishing a plan for scheduling and payment
4. Build trust and understand the patient's objectives
5. Conduct financial consultations with new and existing patients when new treatment plans are presented
6. Manage and maintain payment options and policies to uphold the practice's financial integrity
7. Understand the practice's policy on dental benefit plans and educate patients on their dental benefits
8. Bill dental insurance, post payments, and claim estimations as required
9. Oversee and track dental benefit plan accounts receivable and follow-up on claims to ensure timely payment
10. Communicate with outside and third-party financing companies and educate patients on available options
11. Track patient accounts receivable and outstanding balances for timely payment
12. Assist in the practice's collections protocol for outstanding balances
13. Introduce new patients, review health history, explain examinations, and highlight practice features
14. Conduct treatment consultations with all new and existing patients when new treatment plans are presented
15. Greet and check patients in and out before and after treatment
16. Answer incoming calls, including new patient inquiries, emergencies, scheduling, records requests, and follow-ups

Requirements

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made for individuals with disabilities.

Essential Requirements

• Previous Front Office Dental experience required
• Computer proficiency and ability to learn new programs, including Microsoft Office Suite
• Knowledge and experience with dental treatment plans and insurance requirements preferred
• Knowledge of dental practice management software preferred
• Ability to demonstrate initiative, dependability, and promptness
• Ability to manage multiple activities with time management and organizational skills
• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Ability to travel between locations (if applicable)
• Ability to work independently and as part of a team

Language and Reasoning Abilities

• Accurately create reports, presentations, and correspondence
• Excellent telephone techniques and clear communication with patients and team members in person and over the phone

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance