Dental Receptionist

HealthPartners; BLOOMINGTON (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Receptionist to be the first point of contact for patients. This role involves scheduling appointments, managing patient communications, and ensuring a smooth operational flow within the clinic. With a commitment to diversity and inclusion, the organization offers a supportive environment where you can thrive. If you have a passion for customer service and a desire to contribute to a positive patient experience, this opportunity is perfect for you.

Benefits

Comprehensive health benefits

Retirement support

Learning opportunities

Time off benefits

Qualifications

• Two years experience as a medical or dental receptionist.
• Proficiency in English required; other languages may be beneficial.

Responsibilities

• Interact positively and professionally with patients.
• Schedule and confirm appointments efficiently.

Skills

Customer Service

Data Entry

Communication Skills

Organizational Skills

Education

High School diploma or GED

Formal training in medical reception

Job description

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Job Requirements

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
• High School diploma or GED
• Data Entry test (4000 keystrokes)
• Dental Terminology Test
• Two years experience as a medical or dental receptionist, or medical/dental insurance processing
• Two years experience in a customer service position
• One year experience using data look-up and data entry functions on PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Excellent oral and written communication skills

Preferred Qualifications

• Experience working in a dental clinic

Physical Requirements

Ability to sit or stand for prolonged periods, with adequate speech, vision, hearing, and manual dexterity. Proficiency in English is required; proficiency in other languages may be required.

Position Purpose

The Dental Receptionist is the first point of contact for patients and shares responsibility for providing a satisfying experience. This role involves scheduling, patient communication, and handling payments, contributing to the efficient operation of the clinic.

Key Responsibilities

1. Patient Communication: Interact positively and professionally with patients and contacts, relay messages, and behave according to company standards.
2. Appointment Scheduling: Use principles and protocols to schedule and maintain efficient provider schedules, confirm appointments, and coordinate referrals.
3. Patient Records and Charges: Review and update patient records, communicate charges, and collect payments at point of service.
4. Working with Colleagues: Interact courteously, share ideas, and assist co-workers as needed.
5. General Accountabilities: Perform duties of other clerical positions, collect data, and prepare reports.

About Us

HealthPartners is a nonprofit organization committed to good deeds and good people, providing health insurance and care across several states. We value diversity, inclusion, and health equity.

Benefits

We offer comprehensive benefits supporting health, time off, retirement, and learning opportunities to help you thrive.