Dental Program Director – Clinical Leader

BlackRomance; Muskegon (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and paid holidays

Quarterly performance bonuses

Retirement plan with company contrib

Continuing education support

Company-paid license renewal

NHSC loan repayment eligibility

Vendor discounts

Supportive, team-based environment

Meaningful work serving our community

Job summary

Hackley Community Care in Muskegon, MI seeks an experienced Dental Director to lead our dental program. You will provide clinical and administrative leadership, oversee dental services, and support growth while delivering high-quality, patient-centered care in a community health setting.

The role combines strategic planning, staff development, and regulatory compliance with hands-on clinical practice. Strong leadership and collaboration with medical leadership are essential to expand access and

Qualifications

• DDS or DMD degree from an accredited dental school.
• Current, unrestricted Michigan dental license.
• Eligible for professional liability coverage as required by HCC.
• Current Basic Life Support (BLS) certification.
• Continuing education consistent with Michigan licensure requirements.
• Minimum of three years of leadership or supervisory experience, preferably in an FQHC, community health center, or community dentistry setting.
• Demonstrated ability to lead teams, coach employees, resolve conflicts, and manage performance.
• Knowledge of integrated care models and community dental health needs, particularly those affecting underserved populations.
• Strong organizational, analytical, communication, and decision-making skills.
• Ability to collaborate effectively with providers, staff, patients, leadership, and community partners.
• Proficiency with electronic health records, Microsoft Word, Excel, and other applicable technology.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Ability to work effectively with individuals from diverse cultural, socioeconomic, and educational backgrounds.

Responsibilities

• Provide clinical leadership to promote high-quality dental care and continuous quality improvement.
• Monitor dental quality indicators and performance measures, identify improvement opportunities, and support corrective actions.
• Ensure dental services align with applicable HRSA, NCQA, UDS, PCMH, regulatory, and organizational requirements.
• Provide oversight and support for dental peer review, credentialing, and privileging processes.
• Participate in patient safety, infection prevention and control, risk management, and patient complaint initiatives.
• Collaborate with HCC's Compliance/Risk Management Officer regarding clinical concerns and regulatory compliance.
• Provide leadership, direction, and direct supervision of dental providers, the Dental Quality Lead, and the Dental Program & Staffing Manager.
• Coach, mentor, and develop direct reports through regular feedback, performance management, and accountability.
• Foster teamwork, employee engagement, professional development, and alignment with HCC's core values of Quality, Integrity, Respect, and Compassion.
• Establish and monitor departmental goals, provider expectations, productivity, and performance.
• Work with the Dental Program & Staffing Manager and organizational leadership on staffing, scheduling, provider coverage, patient access, and departmental operations.
• Participate in recruitment, selection, orientation, training, and retention of dental providers and staff.
• Conduct or oversee provider performance evaluations, including 30-day, 90-day, and annual reviews, as applicable.
• Establish, review, and recommend updates to dental policies, procedures, clinical protocols, and standards of care.
• Collaborate with executive leadership on departmental budgets, resource needs, equipment, and technology.
• Represent HCC in professional and community activities and develop relationships with dental schools, community organizations, and healthcare partners.
• Identify opportunities to expand and strengthen dental services and improve access for underserved populations.
• Use financial, operational, patient service, and industry data to evaluate departmental performance and guide decisions.
• Collaborate with organizational leadership to develop and implement dental initiatives, service expansions, and community partnerships.
• Support the financial sustainability of dental services and identify opportunities to maximize revenue.
• Promote integrated, patient-centered care through collaboration with primary care and other HCC departments.
• Work with site and school leadership to coordinate dental services and community-based programs.
• Provide direct dental patient care as scheduled and as needed, consistent with departmental needs and administrative responsibilities.
• Maintain accurate and timely documentation in applicable electronic health record and dental record systems.
• Meet established clinical quality, peer review, patient satisfaction, and performance expectations.
• Maintain required professional licenses, certifications, and continuing education.

Skills

Leadership

Clinical leadership

Team management

Communication

Regulatory compliance

Problem solving

Education

DDS/DMD degree

Michigan dental license

BLS certification

Continuing education

Job description

Hackley Community Care in Muskegon, MI seeks an experienced Dental Director to lead our dental program. You will provide clinical and administrative leadership, oversee dental services, and support growth while delivering high-quality, patient-centered care in a community health setting.

The role combines strategic planning, staff development, and regulatory compliance with hands-on clinical practice. Strong leadership and collaboration with medical leadership are essential to expand access and