Dental Practice Onboarding & Workflow Specialist

Catalis Dental Lab Partners; Tempe (AZ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life

401k with company match

PTO & holidays

Ongoing training and development

Job summary

JB Dental Lab in Tempe, AZ is seeking a Clinical Implementation Specialist to drive onboarding, integration, and ongoing adoption of JB workflows and digital processes for dental practices. You will coordinate discovery calls, training, and workflow optimization, connecting customers with Sales, Admin, Design, Production, and Clinical Operations.

The ideal candidate is organized, tech-savvy with 0–3 years in a dental setting, able to train virtually or in person, and willing to travel locally

Qualifications

• Associate’s degree or certification in Dental Assisting, Dental Hygiene, or a related dental field preferred
• 0-3 years of experience in a dental office, lab, or clinical environment (new graduates encouraged to apply)
• Foundational knowledge of dental terminology, anatomy, and clinical workflows
• Strong technical aptitude with the ability to learn new systems, software, and digital workflows quickly
• Experience with practice management systems (e.g., Dentrix) or digital scanning tools is a plus, but not required
• Excellent communication and interpersonal skills; able to build rapport with providers and office teams
• Strong organizational skills with the ability to manage multiple accounts, priorities, and timelines simultaneously
• Customer-focused mindset with a proactive approach to problem-solving and service
• Ability to work cross-functionally with Sales, Clinical, Operations, and Production teams
• Comfortable delivering training and support both virtually and in person
• Valid driver’s license and willingness to travel locally as needed for in-office support and events
• Positive, coachable attitude with a strong desire to learn, grow, and develop within the organization

Responsibilities

• Lead onboarding for new customers by coordinating discovery calls, portal setup, and workflow training following account activation
• Assess practice readiness and identify gaps in clinical, digital, or operational workflows; recommend appropriate solutions and support resources
• Deliver virtual and occasional in-person training to ensure successful adoption of JB workflows and digital processes
• Serve as a primary point of contact between customers and internal teams (Sales, Admin, Design, Production, Clinical Operations) to ensure seamless communication and execution
• Support multi-provider and referral workflows by assisting with case coordination, patient linking, and inter-office communication
• Assist existing customers during key transitions such as staff changes, ownership updates, or adoption of new technologies (e.g., digital workflows, 3D printing)
• Partner with Sales and Education teams to support practice development efforts through workflow education sessions, training events, and customer engagement initiatives
• Provide operational and logistical support for training programs and educational events at JB’s education center and in the field
• Collaborate with clinical and surgical teams to support implementation of JB systems and protocols for new or expanding practices
• Monitor customer feedback and identify trends that may impact operations, proactively escalating insights to leadership
• Promote a positive customer experience by supporting feedback initiatives, including reviews and engagement opportunities
• Continuously identify ways to improve onboarding processes, workflow adoption, and overall provider experience

Skills

Dental terminology

Technical aptitude

Communication skills

Organizational skills

Multitasking

Education

Associate's degree or certification in Dental Assisting, Dental Hygiene, or related dental field

Tools

Dentrix

Digital scanning tools

Job description

JB Dental Lab in Tempe, AZ is seeking a Clinical Implementation Specialist to drive onboarding, integration, and ongoing adoption of JB workflows and digital processes for dental practices. You will coordinate discovery calls, training, and workflow optimization, connecting customers with Sales, Admin, Design, Production, and Clinical Operations.

The ideal candidate is organized, tech-savvy with 0–3 years in a dental setting, able to train virtually or in person, and willing to travel locally