Dental Practice Manager

thesmilist; Syosset (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits for FT employees

Growth opportunities

Impact on patient health

Job summary

thesmilist in Syosset, NY is seeking a dynamic Practice Manager for our high-end dental practice. You will lead daily operations, coordinate scheduling, and supervise staff to deliver exceptional patient care while optimizing workflows and finances.

The role requires 3+ years in dental management, Dentrix experience, and strong leadership. You will drive patient satisfaction, manage budgets, and support growth initiatives to expand services and patient volume.

Qualifications

• 3+ years of management experience in a dental setting.
• Prior experience with Dentrix preferred.
• Ability to lead, coach, and motivate a team.
• Excellent patient care and customer service.
• Strong business acumen: monitor production/collection, read P&L, manage budgets.

Responsibilities

• Manage and coordinate all aspects of the dental office's daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing workflows, patient wait times, and experiences.
• Act as the primary point of contact for patients, addressing concerns promptly and professionally.
• Ensure patients are informed about treatment plans, finances, and post-care instructions with excellent service.
• Supervise, train, and evaluate staff including receptionists, assistants, hygienists, and coordinators.
• Promote teamwork, professionalism, and continuous learning within the office.
• Coordinate staff schedules for adequate coverage and adjust as needed.
• Monitor performance, provide feedback, and conduct reviews for all team members.
• Oversee billing, coding accuracy, insurance verification, and timely collections.
• Manage accounts receivable and assist with patient payment plans.
• Develop and manage office budgets, track expenses, and improve financial outcomes.
• Prepare financial reports and identify profitability improvements.
• Ensure compliance with OSHA, HIPAA, ADA and other regulations.
• Maintain confidential patient records in accordance with HIPAA.
• Develop and execute marketing to attract new patients and retain current ones.
• Coordinate patient outreach, recalls, and appointment reminders to boost retention.
• Collaborate with dentist/owner on growth strategies and service expansion.
• Identify opportunities to expand services and increase patient volume.

Skills

Dental management

Leadership

Customer service

Budgeting

P&L literacy

Team coaching

Adaptability

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Syosset Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office's daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice's online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $70,000-$80,000
• Location: Syosset, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.