Dental Practice Manager

Aligned Dental Partners; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Aligned Dental Partners in San Jose seeks an experienced bilingual Dental Practice Manager (Mandarin and English) to lead both clinical and non-clinical operations in our well-established private family practice. You will guide staff, uphold policies, and ensure high-quality patient care.

The role requires 3+ years in dental office management, a 2- or 4-year degree in business/healthcare management, and flexibility to work 9:30 am–6:00 pm, Tuesday through Saturday.

Qualifications

• Bilingual Mandarin and English required.
• 3+ years experience in dental office management preferred.
• Strong communication and team leadership skills essential.

Responsibilities

• Support daily clinical and non-clinical operations by enforcing policies and overseeing quality dental care.
• Manage accounts receivable and present treatment and financial options to patients.
• Process insurance claims and explain treatment costs to patients.
• Streamline procedures to increase productivity and efficiency.
• Maintain OSHA hygiene and safety regulations.
• Lead staff meetings, trainings, and huddles; conduct annual performance evaluations.
• Audit schedules for errors and coordinate corrective actions.
• Manage scheduling blocks to maximize productivity.
• Track unscheduled treatment reports and follow up with patients.

Skills

Bilingual Mandarin/English

Team leadership

Communication skills

Problem solving

Scheduling/office management

Education

Business or Healthcare Management degree

Job description

We are looking for an experienced dental professional to join our motivated and ambitious team in our well‑established and thriving private family dental practice in beautiful San Jose. We are currently seeking an experienced bilingual (Mandarin and English required) Dental Practice Manager who is ready to take their career to the next level by joining our dedicated team of professionals. The most important quality that we are looking for is someone that is positive and patient‑focused.

What you will do:

• Support the daily clinical and non‑clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care
• Work Accounts Receivable to a healthy status
• Present treatment and communicate financial policy along with payment options to patients
• Process insurance claims
• Streamline operational procedures and implement solutions to increase office productivity and ensure optimal efficiency
• Maintain all hygiene and safety regulations as mandated by OSHA
• Participate and lead meetings, trainings, and huddles with staff
• Audit schedules for errors and/or inconsistencies and follow‑up with team to course correct as needed
• Manage the blocking/unblocking of the schedule to reflect scheduling needs and to maximize productivity and efficiency
• Manage unscheduled treatment reports and ensure patients are followed up with timely
• Create challenges to encourage and motivate the team to ensure production goals are met daily
• Conduct periodic meetings to reconnect with staff and complete annual performance evaluations
• All other duties as assigned

Who you are:

• You have previous experience across all facets of a dental office, 3 years or more preferred.
• You have a 2- or 4-year degree in business or healthcare management or other related degree (preferred but not required)
• Flexibility to work between the hours of 9:30 am- 6:00 pm, Tuesday through Saturday
• You have excellent oral and written communication skills and are patient and team-focused
• Ability to solve problems, provide immediate solutions, and make sound decisions independently
• You possess a strong desire to maximize opportunities and exceed goals
• You exhibit a high degree of professionalism when building relationships with patients and team members.

We would love to have you join our team of dedicated professionals in providing exceptional dental care to our patients.