Dental Patient Services Representative - Float

Family Health Centers of San Diego; San Diego (CA); On-site; USD 35,817 - 41,493; Full time

Benefits offered by this job

Regular Full Time

Competitive salary range $26.00–$30.12

Job summary

Family Health Centers of San Diego in San Diego, CA is hiring a Regular Full Time Administrative Clerk to support patient intake, admission, billing, and appointment coordination in a busy health care setting. You will verify demographics and insurance, collect co-pays, process referrals, enter information into the EHR, and handle basic clerical tasks with care.

Bilingual English/Spanish required; HS diploma or GED accepted; healthcare experience preferred.

Qualifications

• 1–3 years of administrative/clerical support or customer service experience.
• Bilingual in English/Spanish required.
• Experience in a healthcare environment preferred.
• Able to multi-task, maintain accuracy, and adapt to changing priorities.
• Good written and verbal communication, and confidentiality.

Responsibilities

• Manage patient check-in/check-out from start to finish with demographics and insurance updates.
• Collect co-pays and payments from patients per coverage specifications.
• Screen for eligibility and financial assistance.
• Enter and verify patient data in the Electronic Health Record promptly.
• Process referrals and authorizations for specialty services.
• Schedule appointments and send reminders to patients.
• Respond to billing inquiries and escalate as needed.
• Perform general clerical duties and maintain records with accuracy.

Skills

Bilingual English/Spanish

Customer service

Cashier handling

Multi-tasking

Confidentiality

Education

High School diploma or GED

Medical Terminology course (preferred)

Medical Assistant certification / C‑NA (preferred)

Tools

Electronic Health Record (EHR)

Job description

Responsibilities

• Effectively manage the patient check‑in and check‑out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co‑pays and payments from patients per coverage specifications and from self‑pay patients.
• Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as‑needed basis and may escalate billing issues as required.
• Display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties, such as scanning information, tracking data, receiving and sorting correspondence and packages efficiently.
• Perform other duties as assigned.

Education, Certifications, Licenses, Registrations

• High School diploma or GED equivalent required or an equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties.
• Medical Assistant certification, C‑NA certification, or Medical Terminology course preferred.
• Valid California driver’s license, automobile, and proof of minimum levels of car insurance as required under California law (limits of $100,000 recommended). Driving record required.
• Reasonable accommodation may be provided on a case‑by‑case basis.
• Mileage and other reimbursement governed by policy.

Experience and Specialized Skills

• 1–3 years of experience related to administrative/clerical support or customer service required.
• Bilingual in English/Spanish required.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi‑task, be flexible, ensure accuracy, and meet changing priorities in a fast‑paced, high‑workload environment.
• Ability to work both in a team‑based environment and independently.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills, including interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio‑economic and cultural diversity.
• Basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality and listen well in devoting attention to patients and medical professionals.
• Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Rewards

• Job type: Regular Full Time
• Competitive salary: $26.00 – $30.12 per hour
• Retirement plan with employer match
• Paid time off, extended sick leave, and paid holidays
• Medical, dental, vision, FSA, life insurance, employee discounts, and wellness programs

Information on our extensive benefits package can be found at FHCSD Wellness – Employee Hub (gobenefits.net).

Family Health Centers of San Diego provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation and training.