Dental Patient Services Representative

Little Rivers Health Care; Newbury (VT); On-site; USD 31,684 - 42,705; Full time

Job summary

Little Rivers Health Care is seeking a Dental Patient Services Representative to join the Newbury, VT office. Day shift, full-time position handling front desk tasks, patient check-in/out, scheduling, and data entry in the EHR system.

The role requires some formal dental front office training or related schooling and a high school diploma. Strong communication and customer service skills are essential for coordinating with patients and insurance companies.

Qualifications

• Experience in a dental office or front desk is preferred.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask in a busy office.

Responsibilities

• Unlock front door at scheduled times and manage voicemail.
• Answer phones, take messages, and transfer calls.
• Check in/out patients and schedule appointments.
• Enter patient demographics and insurance data into the system.
• Process co-pays and post charges in the EHR.
• Scan insurance cards and manage referrals as needed.
• Support clerical duties and assist with other tasks as assigned.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Education

High School Diploma

Dental front office training

Tools

EHR software

Job description

Job Details

Job Location: Newbury Office - Newbury, VT 05051

Position Type: Full Time

Education Level: Not Specified

Salary Range: $23.69 - $31.41 Hourly

Travel Percentage: None

Job Shift: Day

JOBTITLE: DentalPatient Services Representative

REPORTSTO: Practice Manager

INTERRELATIONSHIPS:

All office staff at all LRHC sites, patients, insurance companies, outside physician offices

EDUCATION:

Some level of formalDental Front officetraining

High School Diploma or equivalent required.

WORK EXPERIENCE:

Previous experience working in adentaloffice involving the use of healthand dentalinformation technology and customer service. Must have attention to detail; excellent written and verbal communication skills; knowledge of general office equipment; andability to prioritize, multi-task,and organize projects.

PHYSICAL DEMANDS:

Able to effectively perform a combination of computer, telephone and miscellaneous desk work; perform repetitive tasks; attend meetings within clinic and at other Little Rivers Health Care (LRHC) sites;normal range of hearing and vision, with or without reasonable accommodation, to record and communicate with patients and co-workers effectively;walk the equivalent of two miles per day; moderate degree of manual dexterity; ability to grip, bend, reach above shoulder level, kneel, squat, sit for prolonged periods of time and lift up to 30 pounds. Must be able to concentrate,assistwith problem resolution, and work alone or as part of a team.

DUTIES & RESPONSIBILITIES:

• 1. Responsible for unlocking front door at appropriate time.
• 2. Check voice mail for messages and turn on/off as appropriate.
• 3. Answer telephone, take messages and transfer calls as appropriate.
• 4. Take prescriptions refill requests from patients and pharmacies and enter into the computer
• 5. Check patients in and out upon arrival and departure respectively.
• 6. Schedule patient appointments.
• 7. Print demographic information sheets at least annually for patient to verify information.
• 8. Enter patient demographics information into computer.
• 9. Update patient demographic/insurance information as necessary.
• 10. Scans patient insurance cards into EHR as necessary.
• 11. Collect co-pay and/or billed charges from patient at time of visit and post into EHR.
• 12. Process all received faxes appropriately and in a timely manner.
• 13. Run insurance eligibility program for all appointments
• 14. Telephone following day patients to confirm appointments if automated system fails
• 15. Make outside referral appointments for patients as needed.
• 16. Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.
• 17. Reconcile cash drawer daily and prepare deposit report for Practice Manager.
• 18. Maintain administrative patient alerts as necessary.
• 19. Assemble registration packets as needed
• 20. Perform other duties as assigned.

LRHC Human Resources office has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications