Dental Patient Coordinator - Sign on Bonus

SEARHC; Juneau (AK); Hybrid; USD 52,000 - 63,000; Full time

Benefits offered by this job

Sign on bonus

Retention bonus after 12 months

Health insurance

Dental and vision benefits

Life insurance

Disability insurance

Paid time off

Parental leave

Job summary

SEARHC seeks a Dental Patient Coordinator in Juneau to greet patients, verify information, and guide them through the registration and payment process. You will manage scheduling for multiple providers and assist with insurance verification and eligibility checks.

The role offers a sign-on bonus and retention incentive, with comprehensive benefits including health, dental, vision, life and disability coverage. Strong communication and customer service skills are essential.

Qualifications

• 1-2 years of office or customer service experience.
• 3 years in healthcare or dental setting preferred.
• BLS certification within 3 months of hire.

Responsibilities

• Greet patients and verify demographic and insurance information.
• Schedule multi-provider dental appointments and manage reminders.
• Receive payments and apply payments to accounts.
• Coordinate benefits and refer to financial counselors when needed.
• Provide primary receptionist duties including incoming calls.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Time management

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Tools

Electronic Health Record

Registration systems

Billing workflows

Job description

## Dental Patient Coordinator - Sign on Bonus!Apply: AK - Juneau: Full time: Posted Today: JR102188Pay Range:Pay Range:$25.00 - $30.04Job Description Summary Sign on Bonus: $1000 sign on bonus and $1000 retention bonus after 12 months for qualified hire! This position is the first line of customer service and access to the dental clinic by greeting patients and family members in a professional and courteous manner, obtaining, and verifying demographic, financial, and insurance information during the registration process, accepting and posting point of service payments or providing guidance for payment options, and clearing the patient for service delivery.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.**Shift Details*** 5/8s**Key Essential Functions and Accountabilities of the Job**Scheduling Accountabilities* Responsible for filling and maintaining multi-provider (Dentist, Hygiene, DHAT) schedules.* Maintains and creates specialty clinic schedules.* Maintains patient scheduling.* Directs phone calls to appropriate care provider. Maintains voicemail system with proper delegation of patient needs/tasks.* Follows SEARHC Dental guidelines of reminder systems, utilizing patient reminder software.Financial Accountabilities* Answers patient billing questions and takes necessary action to resolve accounts.* Recommends accounts for placement with bad debt agencies or charity write-off.* Responsible for coordination of benefits.* Performs insurance eligibility/benefit verification and documents information within the patient accounting system.* Receives and posts payments to patients’ accounts at check-in.* Posts all cash, credit, checks, and electronically transferred funds to beneficiary and non-beneficiary accounts within 3 business days of cash deposit or escalates non-postable deposits for resolution.* Creates treatment estimates for patients and reviews with patient prior to rendering service.* Applies first level patient discounts including prompt pay discount.* Calculates, reviews, and follows up on payment plans for patients.* Refers patients to Benefit Specialist as appropriate and collaborates with financial counselors to identify alternative funding sources for patients.* Generates Service Authorization for Medicaid and Veterans Affairs.* Balances clinic financials daily, including transactions posted to source system and daily batch deposits.Administrative Accountabilities* Provides primary receptionist services including receiving and directing incoming calls and provides assistance /information to callers.* Distributes and collects patient registration paperwork, ensuring all demographic and insurance information is communicated and properly entered.* Accepts medical authorization or referral forms, if appropriate, and manages patient referrals to outside agencies.**Other Functions*** Other duties as assigned.**Education, Certifications, and Licenses Required*** High school diploma or equivalent preferred.* Basic Life Support (BLS) certification required within 3 months of hire.**Experience Required*** 1-2 years of office/business experience or customer service experience* 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred**Knowledge of*** General office functions and office equipment* Electronic Health Record* Registration, insurance, and billing requirements**Skills in*** Problem solving and decision making* Excellent interpersonal, verbal, and written communication* Strong time management, organizational, and customer service skills**Ability to*** Prioritize work in a fast-paced environment with many interruptions* Work independently* Read comprehend, and write simple instructions, short correspondence, and memos* Work flexible hours with limited unplanned absence* Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules* Work in a team setting and collaborate within cross-functional teams.**Required Certifications**:Basic Life Support (BLS) - American Heart Association*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*