Dental Patient Care Coordinator (prior experience Required)

Mynt Dental; Mount Pleasant (WI); On-site; Full time

Job summary

An established industry player in dental care is seeking a dedicated Patient Care Coordinator to enhance patient experiences at the front desk. This role is vital in ensuring patients feel welcomed and supported during their visits. You will manage administrative tasks, including scheduling appointments, processing payments, and maintaining patient records, while collaborating closely with the clinical team. Join a growth-focused environment that values teamwork and offers competitive benefits, including health insurance and opportunities for professional development. If you are passionate about patient care and thrive in a supportive culture, this position is perfect for you.

Benefits

Health Insurance

401(k) Plan

Employee Dental Program

Paid Time Off

Performance-Based Bonuses

Qualifications

• Minimum 6 months experience in a dental office is required.
• Fluency in Spanish is a plus for patient communication.

Responsibilities

• Greet and welcome patients, ensuring a comfortable experience.
• Schedule appointments and maintain patient records using Dentrix.

Skills

Patient Interaction

Administrative Skills

Fluency in Spanish

Insurance Processing

Knowledge of Clinical Procedures

Tools

Dentrix Ascend

Job description

Position: Patient Care Coordinator (Dental Business Assistant / Receptionist)

Employment Type: Full-time

Location: Mount Pleasant, WI

At Mynt Dental, we provide dental services using state-of-the-art technology and are dedicated to delivering exceptional, lifetime care to our patients. Our goal is to build a team that thrives in a collaborative, growth-focused environment. We are looking for a motivated and experienced Business Assistant to join our front desk team, where you will play an essential role in providing outstanding service to our patients.

Role Overview: As a Patient Care Coordinator, you will be the first face our patients see, making your role crucial in setting the tone for their dental experience. You’ll ensure that our patients feel welcomed and comfortable while assisting with essential administrative duties. Our office is patient-centered, and we prioritize learning, teamwork, and excellent care.

Requirements:

1. Experience: Minimum of 6 months of experience in a dental office in a similar position.
2. Language: Fluency in Spanish is a plus.
3. Availability: Must be available to work during the week and some Saturdays. Shifts generally start around 8:20 am. We close at 6 pm during the week and on Saturdays we close at 4 pm.
4. Preferred: Familiarity with Dentrix Ascend and some knowledge of clinical dental procedures is a plus.

Compensation & Benefits:

1. Competitive Pay: Earn bonuses based on performance.
2. Pay: From $23.00 per hour.
3. Health Benefits: Health insurance, 401(k) plan, and employee dental program.
4. Paid Time Off: Sick pay or PTO available.
5. Opportunities for Growth: Be part of a fast-growing and highly respected dental practice.

Why Join Us?

1. Growth-Focused Environment: Be part of a team that values learning and professional development.
2. Supportive Culture: We foster an environment of teamwork, where your role is essential to the patient’s journey.
3. Competitive Benefits: Including health insurance, 401(k) with match, employee dental programs, paid time off, and performance-based bonuses.

Key Responsibilities:

1. Patient Interaction: Greet and welcome patients warmly as they arrive for their appointments, ensuring they feel comfortable from the start.
2. Administrative Duties: Schedule patient appointments, create and present treatment plans, and ensure accurate and timely check-in/check-out processes.
3. Process patient payments, create insurance claims, and send pre-authorizations.
4. Maintain detailed patient records in compliance with HIPAA guidelines, using Dentrix Ascend software.
5. Patient Education: Provide information to patients about their treatments, insurance, and payment options.
6. Insurance and Billing: Assist with insurance breakdowns, process claims, and ensure correct account ledger management.
7. Phone and Communication: Answer phone calls, respond to patient inquiries, and ensure clear communication between patients and the clinical team.
8. Collaborate with Clinical Team: Work closely with dental providers to ensure smooth office workflow, including cross-training in some clinical areas.

JOB CODE: 1000018