Dental Operations Manager CNMC

Artesian Hotel; Ada (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

The Chickasaw Nation Medical Center is seeking a qualified individual for the role of Dental Operations Manager. This is a full-time position located at the Chickasaw Nation Medical Center with hours 7:30AM-4:30PM, Monday through Friday.

The role oversees day-to-day operations of dental services, ensuring efficient general and specialty clinics, high patient care standards, and regulatory compliance. Responsibilities include coordinating clinical and specialty functions, staffing management,

Qualifications

• Bachelor’s degree in healthcare or business administration/management – completed upon hire or within four years
• 3 years directly related management experience
• Proficiency with dental practice management software
• Willingness to work in a hospital/clinic environment and pass pre-employment drug test

Responsibilities

• Coordinate daily clinical and specialty functions to ensure smooth clinic operations
• Manage staffing plans, recruitment, hiring, and disciplinary actions
• Ensure regulatory compliance and Joint Commission readiness
• Oversee procurement, inventory, and vendor relationships
• Lead staff meetings and develop training and competency programs
• Maintain patient satisfaction and handle inquiries professionally

Skills

Leadership

Staff training

Regulatory compliance

Customer service

Detail-oriented

Communication

Education

Bachelor’s degree in healthcare or business administration/management

High School Diploma or GED

Master’s in Healthcare Administration (MHA) or MBA preferred

Tools

Dental practice management software

ERP system

Job description

Description

We are currently looking for aFull Time Dental Operations Manager CNMCto join our Dental Operations Team team located at the Chickasaw Nation Medical Center working7:30AM-4:30PM - Mo Tu We Th Fr.

Summary

Oversees the day-to-day operations of dental services, including general and specialty care, within the Chickasaw Nation Medical Center. Ensures the efficient operation of the general and specialty dental clinics, provides leadership to maintain high standards of patient care, and ensures regulatory compliance while directly supervising assigned dental staff.

Responsibilities

• Coordinates daily clinical and specialty functions, ensuring smooth clinic operations
• Participates in personnel management, including staffing plans, recruitment, hiring, and disciplinary actions
• Approves and manages employee time, schedules, and leave requests through the ERP
• Ensures timely submission of staff evaluations, competencies, and Individual Development Plans
• Oversees procurement and inventory of supplies, maintaining cost efficiency
• Manages vendor relationships and ensures timely maintenance and repair of dental equipment
• Manages coordination of orientation for new staff on infection control, safety protocols, and clinic procedures
• Leads regular staff meetings and facilitates effective communication across the clinic
• Ensures adherence to Joint Commission standards and other regulatory requirements
• Develops and leads a Joint Commission readiness program for dental services
• Monitors schedules to optimize patient care, address cancellations, and workflow adjustments
• Addresses and resolves patient concerns to maintain high levels of customer satisfaction
• Develops and implements procedures to improve clinic efficiency and foster teamwork
• Supports patient registration and coordinates with MSTs to ensure an efficient and accurate check-in process
• Manages and supports competency programs for support staff
• Ensures compliance with internal and external dental referral program guidelines, developed in collaboration with Medisaw and Tribal Health, by modeling appropriate practices and holding support staff accountable to established procedures
• Supports clinic expansion projects, equipment upgrades, and coordinating with leadership and vendors
• Assists in creating and updating policies, guidelines, and SOPs that support clinic operations
• Represents the dental department in committees and meetings
• Ensures compliance with safety protocols, including the use of protective equipment and procedures
• Participates in community events and public health outreach initiatives
• Coordinates continuing professional education, in-service training, and staff orientation with Operations Support
• Acts as a liaison between dental assistants, expanded function dental assistants, specialty staff, and other units
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Develops, communicates, monitors location- or function-specific procedures and guidelines
• Monitors and improves work performance of assigned teams as a whole and as individuals
• Meets goals by establishing productivity, quality and service standards, and identifies improvement opportunities
• Ensures all outcomes and deliverables meet organizational goals, objectives, and quality standards
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Competencies

Essential:

• Ability to understand, interpret, and communicate relevant information to diverse audiences
• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Must be detail-oriented
• Honesty, truthfulness, reliability, accountability
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Demonstrated ability to solve highly complex technical, organizational, and operational problems
• Demonstrated ability to perform administrative dental office operations and previous dental assistant ability
• Works well within a team
• Organizational and time-management abilities
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential:

• Basic Computer skills
• Proficient in dental practice management software and computer systems
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Essential:

• 3 years directly related management experience

Education

Essential:

• Bachelors Degree in directly related field
• High School, GED or Equivalent

Nonessential:

• Masters Degree in directly related field
• Technical School

Essential:

• Bachelor’s degree in healthcare or business administration/management – completed upon hire, or plan to complete within four years of hire

Nonessential:

• Master’s in Healthcare Administration (MHA) or Business Administration (MBA) preferred
• Graduation from an accredited school of dental assisting preferred

Credentials

Essential:

• CN Core Leadership Level 2
• Pass general background check

Essential:

• This position requires completing level two Core Leadership Training within 24 months of the hire or promotion date.

Working Conditions

Essential:

• Works in a hospital or clinic environment
• Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.
• Standing up to 25% of shift
• Walking up to 50% of shift
• Sitting up to 25% of shift
• Frequently bend, kneel, stoop, push, reach
• Constantly lift and or carry over 50 lbs
• May be required to assist individuals with unmanaged emotions
• Potential exposure to contagious diseases
• Pass pre-employment drug test

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork